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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,255 Reviews
Call Service Center (630) 718-2860

1,255 Reviews of Bill Jacobs BMW - Service Center

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March 31, 2024

I have no other words than timely and efficient. Keep doing what you are doing. I’ll be back. More

by SeanSch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

March 31, 2024

I had a great first visit with my old 2002. John was great to talk to and understands the brand. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
Report | Print
Apr 02, 2024 -

Bill Jacobs BMW responded

Hi Jess, thank you for taking the time to let us know how we did. We hope you have a great day!

March 30, 2024

Came in with no appointment and Donnie was able to assist me and get me right back on the road. Thank you! More

by Jose
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Jose, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Jose, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free. H More

by jordanreg
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free. More

by Tomcozy1
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Jacob gives me confidence that the service will be complete and worry free. His great customer service will keep me a Bill Jacobs client! More

by Muddala1
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Brendon Chervinko is a model of customer service. He made sure I was checked in quickly and listened to how I felt about the car and any issues I was concerned about. He is excellent at making you f More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Thank you for the great customer service and support Donnie. You'll be my dealer from now on. More

by Seth
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Seth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Seth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

Top notch service from the beginning. Donnie and Dan were great. Went over the entire vehicle with me. More

by Anthony
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 30, 2024

I have purchased many vehicles through Bill Jacobs. But over the years my service Advisor Alex Flinn has been the main reason for why I stay with BMW. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Eric, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

Apr 01, 2024 -

Bill Jacobs BMW responded

Hi Eric, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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