Bill Jacobs BMW - Service Center

Alex Flinn was very helpful and courteous during our service appointment. He made sure that our vehicle was finished in a timely manner and that the vehicle was washed. Wow, what a great dealership. service appointment. He made sure that our vehicle was finished in a timely manner and that the vehicle was washed. Wow, what a great dealership. More

Brendon was amazing , I had a tire change emergency and he made sure I was accommodated even though they had a jam packed calendar. His attention to detail and advice on the best steps forward saved me a l he made sure I was accommodated even though they had a jam packed calendar. His attention to detail and advice on the best steps forward saved me a lot of hassle and I’m very happy about the level of service . 5 stars well deserved! More

Alex Flinn has been our family’s service person for the past 5 years. His expertise and knowledge of the vehicles is phenomenal. past 5 years. His expertise and knowledge of the vehicles is phenomenal. More

I would like to recognize Mike Coupal (technician) who evaluated and recommended a resolution. This led to an appointment with Nick Huerter (advisor) who demonstrated and provided professional courteous c evaluated and recommended a resolution. This led to an appointment with Nick Huerter (advisor) who demonstrated and provided professional courteous customer service and advisement, as well. Both of these gentlemen provided knowledge of the product - industry wise and personal. Their experience and knowledge helped make the proper and correct decision. Nick Huerter made my visit an excellent experience - one that will have me return and recommend. John Uhlir More

Even though having the powertrain go on my BMW I4 was a big inconvenience. I could not imagine a better service experience than the one I had at Bill Jacob’s. The staff was beyond helpful, and a huge shout big inconvenience. I could not imagine a better service experience than the one I had at Bill Jacob’s. The staff was beyond helpful, and a huge shoutout to my service specialist Brendon. He truly made this experience as easy and enjoyable as possible. He went the extra mile to make sure that everything was done properly and swiftly. To put into context of how satisfied I am with Bill Jacob’s service department. I live on the north side of Chicago making Bill Jacob’s one of the furthest dealerships away from me but I would never get my car serviced somewhere else even though I have in the past. More

Outstanding service from Jeff Hulsebus and the service manager! They went out of their way and above and beyond to get my BMW back on the road quickly! My wife and I had planned a much need road trip to F manager! They went out of their way and above and beyond to get my BMW back on the road quickly! My wife and I had planned a much need road trip to Florida, however a much needed part was not available and would have messed up our plans. Their efforts, courtesy and generosity was amazing! Thank you so much! More

Alex Flinn impressed me with the level of care and customer service. Most places try to sell you services that are really not needed. Alex was genuinely honest and doing right by the customer. customer service. Most places try to sell you services that are really not needed. Alex was genuinely honest and doing right by the customer. More

When visiting this dealership I was greeted by John with a smile. Great guy and even better service. a smile. Great guy and even better service. More

I had a really great first visit with John Stout. My car was in and out without a hiccup. My car was in and out without a hiccup. More

I brought my new bmw x5 in for service when I got a Flat but thankfully I ran into John who was able to take care of me. but thankfully I ran into John who was able to take care of me. More