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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,300 Reviews

1,300 Reviews of Bill Jacobs BMW - Service Center

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March 11, 2025

We love our service writer Alex Flinn. He has been helping us with our BMW’s for many years. We truly enjoy our service. More

by Sayef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 11, 2025

Friendly, prompt, lovely waiting room, thoroughly explain all service options. Easy to schedule my sercice needs. More

by Lvandermolen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor
March 10, 2025

I love working with Alex when I have to bring my X3 in for service. He knows my service history and explains everything very well. More

by Wanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 07, 2025

Got an oil change here. First time time at this establishment. Jeff was great. Service was quick. I'll be back again for sure. More

by jkaracfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus was a great advisor. Helpful and considerate l.
March 07, 2025

Alex allows for me to drop off my vehicle at my convenience. He is very accommodating and is excellent at getting my vehicle serviced promptly. More

by Vito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 06, 2025

The entire service department is A+. Especially Alex Flinn. I never have to wait for my car, and Alex always has a coupon for me. What great service. Thank you. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 05, 2025

5 star service from Alex Flinn. He helped me with my warranty company and got all my repairs covered. More

by Alfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 04, 2025

Jeff in service did a great job communicating throughout the service process. Waiting area was well stocked and comfortable. More

by wooldridgex3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in Service
March 04, 2025

Thanks to Alex Flinn I had a great experience at Bill Jacobs BMW. Pricing of service was fair and complimentary loaner vehicle was convenient. More

by Hiran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 03, 2025

There is a high quality of customer service at Bill Jacobs. Alex Flinn spends time with his customers and always provides that top tier service. More

by Bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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