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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,140 Reviews
Call Service Center (630) 718-2860

1,140 Reviews of Bill Jacobs BMW - Service Center

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November 06, 2024

Alex, thank you so much for helping with my X3. You handled working with the other dealership to get my car fixed. I appreciate all your hard work. More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Nov 14, 2024 -

Bill Jacobs BMW responded

Amy, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Amy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

November 05, 2024

I recommend Bill Jacobs BMW for service. Alex Flinn is outstanding. It’s easy to make an appointment and order accessories from the parts department. Great job. More

by Kimberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kimberly, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Kimberly, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

November 04, 2024

Thank you Brendon. As always, you are an outstanding advisor and service from Adam done 100% and on time. Thank you again. Jim More

by jimjacobson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2024

Alex did a great job in handling my Insurance claim. I didn’t even have to do anything. He kept me updated and made sure the correct repairs were authorized. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi David, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 01, 2024

Bill Jacobs BMW is the best dealership to service with. Alex Flinn our advisor was amazing. Our car was serviced and washed in a timely manner. Great customer service. More

by Claudia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Claudia, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Claudia, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2024

Appreciate the service always provided at Bill Jacobs BMW, from my service guy Mike A to everyone who helps me out dropping and picking up my car. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2024

Thank you Mike A for a quick and efficient service visit. Your knowledge and expertise is greatly appreciated. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Stella, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out to us if there's anything more we can do!

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Stella, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2024

Jeff did a great job! He kept me updated with everything and followed up with me. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Ben, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 30, 2024

Mike A we appreciate all your service and knowledge at my latest service appointment. Thanks again. More

by antonina
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Antonina, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

October 29, 2024

Jeff is always excellent when I bring my car in for service. Always prepared and does what he says. More

by Mike.triko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, Service Advisor
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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