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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,253 Reviews

1,253 Reviews of Bill Jacobs BMW - Service Center

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May 28, 2024

Bill Jacobs BMW has the best employees. Everyone that works here is very polite and treats customers well. Alex Flinn my service guy is amazing. I always have great experience. More

by Robin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 29, 2024 -

Bill Jacobs BMW responded

Hi Robin, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2024

Great service from start to finish. Donnie was very professional and courteous. Thank you for the prompt service. More

by Keith
Recommend Dealer
Yes
Employees Worked With
Donnie
May 29, 2024 -

Bill Jacobs BMW responded

Hi Keith, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2024

Great service. I had my car in and out quickly. Donnie, the service person was polite and nice to work with. More

by Rob.F
Recommend Dealer
Yes
Employees Worked With
Donnie
May 29, 2024 -

Bill Jacobs BMW responded

Hi Rob, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2024 -

Bill Jacobs BMW responded

Hi Rob, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 28, 2024

Always great service with my advisor. Donnie was very helpful. Customary relationship was on Target. Check-In was great also More

by Lee
Recommend Dealer
Yes
Employees Worked With
Donnie
May 29, 2024 -

Bill Jacobs BMW responded

Hi Lee, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2024

Customer service is incredible - Brandon is amazing! I was in Jam with a flat tires ahead of a road trip, he got me in less than hour and got me price match on the tire price!! More

by Suhail Pothigara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
May 26, 2024 -

Bill Jacobs BMW responded

Hi Suhail, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 24, 2024

Jeff Hulsebus was the service advisor and he did a great job!. Jeff explained the repair process very clearly and the status updates were very thorough and timely. Well done Jeff! More

by edappa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 26, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 26, 2024 -

Bill Jacobs BMW responded

Edappa, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2024

Alex Flinn is fantastic. I always get the best service and never have to worry about my vehicle breaking down. Alex truly makes the whole experience well worth it to by a BMW More

by Sophie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 24, 2024 -

Bill Jacobs BMW responded

Hi Sophie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you, and have a fantastic day!

May 21, 2024

Thank you Alex for a wonderful service experience l. He had everything all set and ready to go. I was in and out in 5min. Luxury service at its best. More

by Yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 23, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 24, 2024 -

Bill Jacobs BMW responded

Hello Yolanda, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

May 20, 2024

Working with Alex Flinn was amazing. Making an appt was so easy and they even had loaners to choose from. Never going anywhere else for service. Love it. More

by Ericka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 22, 2024 -

Bill Jacobs BMW responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 19, 2024

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much for taking care of me. More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
May 20, 2024 -

Bill Jacobs BMW responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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