Bill Jacobs BMW - Service Center

Overall, this was the best experience. Alex Flinn was great at following up and even added any coupons that were available. I really love the service here. Alex Flinn was great at following up and even added any coupons that were available. I really love the service here. More

Great all around service from Alex Flinn. He made sure to have my vehicle ready for pick up, and did not keep me waiting. I would recommend Alex for your service. Thank you. He made sure to have my vehicle ready for pick up, and did not keep me waiting. I would recommend Alex for your service. Thank you. More

My 5-series recently was towed into Bill Jacobs BMW. Alex was kind enough to lend me a loaner car while the diagnosis was being performed. The repair cost wasn’t too expensive thankfully. I really liked Alex was kind enough to lend me a loaner car while the diagnosis was being performed. The repair cost wasn’t too expensive thankfully. I really liked how they operate and help the customer. More

Alex is the best service advisor I have ever worked with. Our family appreciates his honesty and integrity over the years. Our family appreciates his honesty and integrity over the years. More

Mike Collins is always helpful and responsive. If he doesn't know the answer, he will get you to somebody who does. If he doesn't know the answer, he will get you to somebody who does. More

Excellent customer service. Jeff Hulsebus was very helpful and easy to work with. Minimal wait time for service. Highly recommend. Jeff Hulsebus was very helpful and easy to work with. Minimal wait time for service. Highly recommend. More

Mike Collins at Bill Jacobs BMW is an extremely trustworthy and reliable service advisor. He has taken very good care of my 2011 328i. trustworthy and reliable service advisor. He has taken very good care of my 2011 328i. More

Mike Collins provided great service. He never disappoints and is always doing his best to provide support. He never disappoints and is always doing his best to provide support. More

Mike Collins my service manager is amazing. The The reason I continue to purchase cars at Bill Jacobs dealerships it’s because of Mike. Even though one of my cars is not serviced by Bill Jacob The The reason I continue to purchase cars at Bill Jacobs dealerships it’s because of Mike. Even though one of my cars is not serviced by Bill Jacobs BMW Mike makes it happen at the other Bill Jacobs dealerships. The most important part of purchasing a car is having a relationship with your service manager you only see the sales rep when you need to buy or sell a car you see your service manager every other month think about it Mike Collins is the diamond at Bill Jacobs dealerships More

I love going to this dealership for many reasons. The main one is the attention to detail. When I go to the shop and have to get something fixed or looked at, Mike Collins is my go to! He takes the t The main one is the attention to detail. When I go to the shop and have to get something fixed or looked at, Mike Collins is my go to! He takes the time to “make it right” and solve the problem. There’s never an inconvenience (which was a common occurrence at other places). I highly recommend, not just Naperville BMW, but reaching out to Mike when you’re in need of assistance. More