Bill Jacobs BMW - Service Center

Advisors don't return calls. I called them more than 9 times since mid June - July 11th and I missed 1 returned called from my advisor Brendon. After he gave me my qoute I cal I called them more than 9 times since mid June - July 11th and I missed 1 returned called from my advisor Brendon. After he gave me my qoute I called him, and on 2 calls he was on PTO and then he was with a customer. Spoke with 2 advisers that told me they'll get back to me with the quote. They never did. Rob and Diane from the calling center made a commitmentt to getting me help. Thst never happened. Diane said she's going straight to the general manager and they'll get back to me shortly. 2 1/2 hours later, no return call. I made other calls but,Brendon wasn't available and I was not leaving anymore messages. So I finally decided to thake a ride to dealership. All I wanted was a confirmation of my quote and get an appointment to service my car. When I arrived at I discovered that the general manager wasn't there. The 2 people under him weren't available. Filling frustrated. I told a young lady at the desk that I will go straight to speak with one of the advisors. No advisors could be seen. Mike C was inpecting a car. Then it happened I finally got an appointment and my quote. Mike A. went to work on my request and in 10 minutes he ordered the part and gave me a quote. Yahoo!! Finally!! I must say Mike A. stayed very professional as I explained my situation with frustration. More

Grateful to have Alex Flinn as my service advisor. He has helped me out in so many ways during my time with Bill Jacobs. Always honest and real with his customers. He has helped me out in so many ways during my time with Bill Jacobs. Always honest and real with his customers. More

Alex Flinn was very helpful during our service visit. He walked us through the process and showed us what to expect during your service appointment. He walked us through the process and showed us what to expect during your service appointment. More

I really enjoyed the waiting room area. I had plenty of room to do my work while my car was being serviced. Alex kept me updated the whole time. I even had my car washed too. I had plenty of room to do my work while my car was being serviced. Alex kept me updated the whole time. I even had my car washed too. More

Jeff Hulsebus, my service advisor, was courteous and listened to my concerns. Service was efficient and done with care. listened to my concerns. Service was efficient and done with care. More

My vehicle had two open recalls performed at Bill Jacobs BMW. Making an appointment was convenient and my service writer Alex Flinn did a great job. I was done with service in an hour. BMW. Making an appointment was convenient and my service writer Alex Flinn did a great job. I was done with service in an hour. More

Bill Jacobs BMW has been our #1 dealer for 20 years. Our family and friends have been customers for a long time. Recently had the opportunity to work with Alex Flinn. He really makes the whole experienc Our family and friends have been customers for a long time. Recently had the opportunity to work with Alex Flinn. He really makes the whole experience enjoyable. Thank you. More

Alex Flinn was very helpful. He put a lot of time into getting me an estimate for my car. He even worked around my schedule when making the appointment. He put a lot of time into getting me an estimate for my car. He even worked around my schedule when making the appointment. More

Best service at Bill Jacob’s BMW. Jacob Murrar does a great job servicing my car. Much appreciated as always , thank you so much again. Jacob Murrar does a great job servicing my car. Much appreciated as always , thank you so much again. More

Jeff Hulsebus was a very helpful, courteous, and thorough service advisor. He is highly recommended. service advisor. He is highly recommended. More