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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,253 Reviews

1,253 Reviews of Bill Jacobs BMW - Service Center

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August 15, 2024

Alex Flinn is my favorite service writer. I can always trust his recommendations. Bill Jacobs BMW is the best dealership. More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 17, 2024 -

Bill Jacobs BMW responded

Hi Justin, we're happy you found our staff to be supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2024

The very first time I worked with Alex Flinn I knew we were going to enjoy our BMW. Having that ease of service and trustworthy information made me enjoy going into the dealership if I had to. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 16, 2024 -

Bill Jacobs BMW responded

Hello Victor, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2024

Setting an appointment with Alex was so easy. He made sure that a Loaner car was available and explained how long the repair would take. It was very convenient and allowed me to make my other app More

by Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 17, 2024 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 12, 2024

I love Bill Jacobs BMW service. Alex Flinn and the entire team do an outstanding job. They really do know how to take care of their customers. I highly recommend them. More

by Teri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 16, 2024 -

Bill Jacobs BMW responded

Hi Teri, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thanks again for the recommendation, and have an amazing day!

Aug 17, 2024 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 09, 2024

My vehicle was towed in for a flat tire. The service person Alex Flinn was kind enough to get me a loaner car while my tire was on order. He made the whole experience very easy. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 11, 2024 -

Bill Jacobs BMW responded

Hi Omar, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

Aug 11, 2024 -

Bill Jacobs BMW responded

Hi Omar, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2024

Another great experience with Alex Flinn. He always seems to make each and every visit more enjoyable and less of a headache compared to other shops. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 10, 2024 -

Bill Jacobs BMW responded

Hi Steven, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Aug 10, 2024 -

Bill Jacobs BMW responded

Hi Steven, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

August 05, 2024

My service advisor Alex Flinn did an amazing job. He made the appointment, and made sure to address all my concerns. Really good service at this BMW store. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 09, 2024 -

Bill Jacobs BMW responded

Hello Mike, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2024

Always the best service. Fast and efficient. Brendon always understands and gets the work done on ti me. More

by jimjacobson1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Aug 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 29, 2024

Jeff always provides excellent service. He takes all the necessary time to explain to me what services are needed for my vehicle More

by moloney2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff from service
Jul 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs BMW!

Jul 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2024

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much. More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

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