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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,252 Reviews

1,253 Reviews of Bill Jacobs BMW - Service Center

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August 25, 2024

Donnie did a fantastic job getting my car service completed. I really appreciate the acknowledge and communication skills. More

by Will
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Will, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 25, 2024

Great experience from beginning to finish my service advisor. Donnie was friendly and service and relatively quick. More

by jinlee
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Aug 31, 2024 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Donnie is very helpful and knowledgeable along with being kind. The dealership was very nice too. Thank you for everything, it was appreciated More

by brianlee
Recommend Dealer
Yes
Employees Worked With
Donnie
Aug 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Donnie here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Fabulous people, processes and service. Professional brand ambassadors. I was wowed by this dealership. Every encounter was great! More

by Donna Coaxum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervino
Aug 25, 2024 -

Bill Jacobs BMW responded

Hi Donna, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2024

My car was towed into Bill Jacobs BMW over the weekend. Alex Flinn was great at handling my emergency. He was able to get the repair work covered by my warranty. Really happy and enjoyed the service. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Allison, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2024

Alex Flinn was awesome at handling our windshield replacement claim. Our vehicle was finished in 2 days. Great service and would recommend. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 24, 2024 -

Bill Jacobs BMW responded

Hello Vincent, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Vincent, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

August 20, 2024

Alex Flinn is always helpful and makes a great service experience. He always has a loaner car ready for me to take, and provides an on time update when my car will be ready. Happy client of Bill Jacobs BM More

by Suresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Suresh, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs BMW!

August 19, 2024

I highly recommend Alex for your next service. He goes beyond his normal job description to make sure you are a happy customer. More

by Erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 23, 2024 -

Bill Jacobs BMW responded

Hi Erica, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

Aug 23, 2024 -

Bill Jacobs BMW responded

Hi Erica, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 17, 2024

Love it. This is our third lease. Highly recommended for anyone want to buy a BMW More

by gchung00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Aug 19, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2024

I had a great experience working with Alex Flinn. He was very efficient and honest when writing up my car for service. I appreciate all the hard work and dedication toward helping me with my vehicle. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 18, 2024 -

Bill Jacobs BMW responded

Hello Omar, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 18, 2024 -

Bill Jacobs BMW responded

Hi Omar, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

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