Bill Jacobs BMW - Service Center

I have had the best experience working with Donnie Kaegebein. He is very thorough with me regarding my vehicle and he is timely. His customer service is top notch. Thank you for always working with me Kaegebein. He is very thorough with me regarding my vehicle and he is timely. His customer service is top notch. Thank you for always working with me and giving me peace of mind regarding my vehicle. I do a lot of traveling from the east coast back to Chicago, and I always feel safe after knowing work or routine maintenance has been completed through BJ BMW and Donnie. When other people couldn’t help or wouldn’t, he always went above and beyond. You are appreciated and thank you!!! More

The sales and service department are excellent. I have purchased many cars here at Bill Jacobs. The service department is great with Alex Flinn as my service advisor. I recommend this dealer to any I have purchased many cars here at Bill Jacobs. The service department is great with Alex Flinn as my service advisor. I recommend this dealer to anyone with a BMW. More

During my last service visit Alex Flinn did an amazing job. He continues to set the standard of excellent customer service. job. He continues to set the standard of excellent customer service. More

Great experience with Donnie in the service department. I received my car back after repairs the next day. I was updated on the progress of the car the whole time I received my car back after repairs the next day. I was updated on the progress of the car the whole time More

I really appreciate the time and effort Donnie made in getting my vehicle serviced. Everything was handled very professionally. getting my vehicle serviced. Everything was handled very professionally. More

I recommend Alex Flinn as a service advisor. He is honest and has a ton of knowledge. Owning a BMW has been amazing and Bill Jacobs BMW is the best. He is honest and has a ton of knowledge. Owning a BMW has been amazing and Bill Jacobs BMW is the best. More

Sales advisor Donnie at Bill Jacobs dealer was very professional and knowledgeable. Had a great experience professional and knowledgeable. Had a great experience More

My service advisor Donnie was great, very informative and pleasant to work with. He kept me informed to explained everything well and made certain that I was happy with the service. pleasant to work with. He kept me informed to explained everything well and made certain that I was happy with the service. More

Alex Flinn really made an impression of what BMW Service should be. Professional, courteous, and genuine. should be. Professional, courteous, and genuine. More

Donnie always provides exceptional service even if an unscheduled event occurs, as was my recent situation. He is very pleasant and professional and has earned my loyalty for his support. unscheduled event occurs, as was my recent situation. He is very pleasant and professional and has earned my loyalty for his support. More