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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,252 Reviews
Call Service Center (630) 718-2860

1,252 Reviews of Bill Jacobs BMW - Service Center

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August 29, 2024

From the moment I arrived until I picked my car up Mike Alwin was exceptional at keeping updated with every step on my car. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Mike Alwin has been servicing my cars for years and always provides excellent advice on what my car needs are. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Jeff, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

August 29, 2024

All the employees at Bill Jacobs are friendly and very helpful. Alex Flinn updates you constantly and creates that unique service experience. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

Great experience with Alex Flinn. We always service our cars with him. It’s really nice to have that relationship at the dealership. More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Aug 29, 2024 -

Bill Jacobs BMW responded

Anthony, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2024

Great service, and beautiful Facility. Brendon was very professional and knowledgeable. All of which is why I continue to return. 5 stars! More

by Brianswanson480
Recommend Dealer
Yes
Employees Worked With
Brendon
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2024

My service advisor Donnie was excellent. He's courteous and professional. He's my go-to every time. More

by rebeccatyson459
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

August 25, 2024

The service rep Donnie was very nice. Kept me informed and made sure the service was complete and the vehicle washed. More

by Lu
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope you have a great day!

August 25, 2024

Donnie took good care of us during our service visit, very timely and great communication. Thank you for everything! More

by G.H
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2024

My service advisor Donnie was great. It took his time and reviewed all points of my X5. I was very happy when I left. More

by MR.Delon
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

August 25, 2024

Donnie did a fantastic job getting my car service completed. I really appreciate the acknowledge and communication skills. More

by Will
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Will, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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