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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,169 Reviews

1,169 Reviews of Bill Jacobs BMW - Service Center

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May 31, 2024

This dealer goes above and beyond for their customers. Mike Collins is great to work with and highly recommend. More

by Brubaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike collins
Jun 03, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

May 31, 2024

Great Service Dept. Mike Collins, service advisor is always very helpful and gets work completed in a timely fashion! More

by kprin26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2024

Mike Collins did a great job getting me in and out, keep up the good work! More

by Bricollins911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike collins
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out to us if there's anything more we can do!

May 31, 2024

Always a pleasure to work with Big Mike at Bill Jacobs BMW. I have three cars, three different brands and BMW, and Bill Jacobs is my favorite one of the three. I trust Mike implicitly, he always takes gr More

by JohnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
Jun 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Jun 02, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Feel free to reach out to us if you need anything. Have a wonderful day.

May 31, 2024

Mike Collins has always provided exceptional service, highly recommend Bill Jacobs for all sales and service! More

by meghan.c.dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2024 -

Bill Jacobs BMW responded

Hi Meghan, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please don't hesitate to reach out to us if there's anything more we can do!

May 30, 2024

I’m a proud owner of a new BMW 330xi. Bill Jacobs has an excellent sales staff and the service department is outstanding. Alex Flinn was also a big reason for us purchasing here at this d More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 31, 2024 -

Bill Jacobs BMW responded

Hi George, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

May 28, 2024

Bill Jacobs BMW has the best employees. Everyone that works here is very polite and treats customers well. Alex Flinn my service guy is amazing. I always have great experience. More

by Robin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 29, 2024 -

Bill Jacobs BMW responded

Hi Robin, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2024

Great service from start to finish. Donnie was very professional and courteous. Thank you for the prompt service. More

by Keith
Recommend Dealer
Yes
Employees Worked With
Donnie
May 29, 2024 -

Bill Jacobs BMW responded

Hi Keith, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2024

Great service. I had my car in and out quickly. Donnie, the service person was polite and nice to work with. More

by Rob.F
Recommend Dealer
Yes
Employees Worked With
Donnie
May 29, 2024 -

Bill Jacobs BMW responded

Hi Rob, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

May 29, 2024 -

Bill Jacobs BMW responded

Hi Rob, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 28, 2024

Always great service with my advisor. Donnie was very helpful. Customary relationship was on Target. Check-In was great also More

by Lee
Recommend Dealer
Yes
Employees Worked With
Donnie
May 29, 2024 -

Bill Jacobs BMW responded

Hi Lee, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

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