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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,249 Reviews

1,249 Reviews of Bill Jacobs BMW - Service Center

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September 01, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with you as alway More

by Bilalk1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Always a great service. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

August 31, 2024

The service appointment with Brendan Chervinko went well as it did last year. He explained clearly what was needed and what was most urgent. This was helpful for taking care of the immediate concerns. More

by smtritown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

I recently visited the BMW dealership for service, and I couldn’t be more satisfied with my experience. Brendon, in particular, provided exceptional customer service. He was knowledgeable, professional, and More

by Gomezjuan013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW Service Center!

August 30, 2024

Great service experience. Maintenance and parts pricing is reasonable. Service writer Alex Flinn is knowledgeable and gives out great advise. More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 01, 2024 -

Bill Jacobs BMW responded

Hello Andre, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2024

Bill Jacobs and the entire team are great,Mike Alwin in service is amazing at handling my service needs. More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Michael, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2024

Thank you to Mike Alwin , was able to take care of me during a last minute emergency and got me back on the road in a timely manner. More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we are very happy we could provide you with a positive experience!

August 29, 2024

From the moment I arrived until I picked my car up Mike Alwin was exceptional at keeping updated with every step on my car. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 29, 2024

Mike Alwin has been servicing my cars for years and always provides excellent advice on what my car needs are. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Jeff, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

August 29, 2024

All the employees at Bill Jacobs are friendly and very helpful. Alex Flinn updates you constantly and creates that unique service experience. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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