Bill Jacobs BMW - Service Center

Mike Collins is always helpful and responsive. If he doesn't know the answer, he will get you to somebody who does. If he doesn't know the answer, he will get you to somebody who does. More

Excellent customer service. Jeff Hulsebus was very helpful and easy to work with. Minimal wait time for service. Highly recommend. Jeff Hulsebus was very helpful and easy to work with. Minimal wait time for service. Highly recommend. More

Mike Collins at Bill Jacobs BMW is an extremely trustworthy and reliable service advisor. He has taken very good care of my 2011 328i. trustworthy and reliable service advisor. He has taken very good care of my 2011 328i. More

Mike Collins provided great service. He never disappoints and is always doing his best to provide support. He never disappoints and is always doing his best to provide support. More

Mike Collins my service manager is amazing. The The reason I continue to purchase cars at Bill Jacobs dealerships it’s because of Mike. Even though one of my cars is not serviced by Bill Jacob The The reason I continue to purchase cars at Bill Jacobs dealerships it’s because of Mike. Even though one of my cars is not serviced by Bill Jacobs BMW Mike makes it happen at the other Bill Jacobs dealerships. The most important part of purchasing a car is having a relationship with your service manager you only see the sales rep when you need to buy or sell a car you see your service manager every other month think about it Mike Collins is the diamond at Bill Jacobs dealerships More

I love going to this dealership for many reasons. The main one is the attention to detail. When I go to the shop and have to get something fixed or looked at, Mike Collins is my go to! He takes the t The main one is the attention to detail. When I go to the shop and have to get something fixed or looked at, Mike Collins is my go to! He takes the time to “make it right” and solve the problem. There’s never an inconvenience (which was a common occurrence at other places). I highly recommend, not just Naperville BMW, but reaching out to Mike when you’re in need of assistance. More

Took my vehicle for repair service and Mike Collins was so helpful and polite in taking care and explaining what your vehicle needed to be fixed. so helpful and polite in taking care and explaining what your vehicle needed to be fixed. More

Our service person Alex Flinn was honest and detailed explaining what actually happened to our car. He was great to work with, and even gave us advice on how to maintain our BMW. This is what we expect f explaining what actually happened to our car. He was great to work with, and even gave us advice on how to maintain our BMW. This is what we expect from a BMW dealership. More

This was the first time I went to Bill Jacobs BMW and was treated like a person. Mike Collins in the service department was super respectful, listened to what I had to say and treated me like a valued custom treated like a person. Mike Collins in the service department was super respectful, listened to what I had to say and treated me like a valued customer. Every other experience prior to this one had been terrible they treated me like I was wasting their time. Both service and sales. When I go back I will only work with Mike Collins, he is the only one there that has treated me well. More

Just took my M2 in for service and worked with Mike Collins. Everything was explained thoroughly while being friendly and professional. I'll continue coming here as it always is smooth. Nice bonus is Collins. Everything was explained thoroughly while being friendly and professional. I'll continue coming here as it always is smooth. Nice bonus is the waiting area is clean, comfortable and stocked with refreshments. More