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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,244 Reviews

1,244 Reviews of Bill Jacobs BMW - Service Center

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September 03, 2024

My family and I had a really positive experience. Our X5 was due for its first service and Alex made it very easy. We sat and waited, while the oil change was getting done. Plenty of refreshments and More

by Trent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 10, 2024 -

Bill Jacobs BMW responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 02, 2024

Donnie in customer service and overall staff are very helpful whether it's a ride I need or a loaner. More

by Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi Kyle, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We look forward to your next visit! Take care!

September 01, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thanx for the awesome detail and service. More

by hqservices2000
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 01, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the X5. More

by Ojarrar10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 01, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with you as alway More

by Bilalk1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Always a great service. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

August 31, 2024

The service appointment with Brendan Chervinko went well as it did last year. He explained clearly what was needed and what was most urgent. This was helpful for taking care of the immediate concerns. More

by smtritown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2024

I recently visited the BMW dealership for service, and I couldn’t be more satisfied with my experience. Brendon, in particular, provided exceptional customer service. He was knowledgeable, professional, and More

by Gomezjuan013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW Service Center!

August 30, 2024

Thank you Mike A for the great service visit and having everything completed in a timely fashion. More

by Stella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike A
Sep 01, 2024 -

Bill Jacobs BMW responded

Hello Stella, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2024

Great service experience. Maintenance and parts pricing is reasonable. Service writer Alex Flinn is knowledgeable and gives out great advise. More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 01, 2024 -

Bill Jacobs BMW responded

Hello Andre, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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