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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,244 Reviews

1,244 Reviews of Bill Jacobs BMW - Service Center

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September 11, 2024

Never been treated more kindly. However; Jeff Hulsebus in service is the reason I will continue to be a Bill Jacobs customer. More

by bmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not see the sales person I dealt with.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Bmw, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Thank you, and have a fantastic day!

September 11, 2024

Alex Flinn really tries to give you that great customer service experience. He does so much for the customer, that a lot of it goes unnoticed. Appreciate Alex and all the hard efforts. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Vincent, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

September 10, 2024

My experience with Brendon - my service advisor is absolutely fabulous. He gives personal attention, is very courteous, and extremely helpful. A great professional to work with.. addresses each and ev More

by Michaelmagana21301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Nov 14, 2024 -

Bill Jacobs BMW responded

Michaelmagana21301, reviews like this give us motivation and help us ensure we provide high-quality care. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 10, 2024

Alex Flinn serviced my X5 and gave me a loaner car for the day. I really like that he was flexible and acknowledged my busy work schedule. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Scott, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We look forward to your next visit! Take care!

September 09, 2024

The entire service process went perfectly. From Alex Flinn greeting me, to the vehicle being washed. This was the best experience. Bill Jacobs is the best. More

by Milan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Milan, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations!

September 06, 2024

My service was excellent. Jeff walked me through everything and kept me informed throughout my service. Jeff was excellent More

by Garyhubert80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus - Service Advisor- 5 stars. 5
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

September 06, 2024

I wanted to thank Alex Flinn for all the hard work and dedication towards our service experience at Bill Jacobs BMW More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi Amanda, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

September 05, 2024

It was the most convenient service visit. Their timing and scheduling was great. Alex Flinn had all my history and warranty information set up. It was a smooth process. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2024

Excellent service all around. Brendon in service is the perfect example of what customer service looks like. Keep up the good work! More

by Mgonz
Recommend Dealer
Yes
Employees Worked With
Brendon
Nov 14, 2024 -

Bill Jacobs BMW responded

Mgonz, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!

September 04, 2024

Alex Flinn provided a lot of ideas and knowledge on how to maintain my car. He explained the services very well. More

by Devonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

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