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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,162 Reviews

1,162 Reviews of Bill Jacobs BMW - Service Center

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June 20, 2024

Alex Flinn was excellent. He made the service visit quick and effortless. Explanation of services was very informative. More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 21, 2024 -

Bill Jacobs BMW responded

Samuel, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Jun 22, 2024 -

Bill Jacobs BMW responded

Hi Samuel, we're happy you found our staff to be supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

Purchased a M3 last year and have been pleasantly surprised with how good the service department is. Many other dealerships are not as customer oriented as this one. Alex Flinn especially has been a More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 19, 2024 -

Bill Jacobs BMW responded

Hello Matthew, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jun 20, 2024 -

Bill Jacobs BMW responded

Hi Matthew, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 17, 2024

I had a great experience with Alex and Dan in service. They were very knowledgeable and communicative. I would recommend them if you own a BMW. More

by Nicholas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 18, 2024 -

Bill Jacobs BMW responded

Hi Nicholas, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Thanks again for the recommendation, and have an amazing day!

Jun 18, 2024 -

Bill Jacobs BMW responded

Hi Nicholas, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 14, 2024

I had an oil service done in less than 45min. Alex Flinn and the shop foreman were very thorough with the inspection. Appreciate the car wash at the end. Really good service at Bill Jacobs. More

by Shilpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 15, 2024 -

Bill Jacobs BMW responded

Hi Shilpa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2024

The service process was fantastic. My car was diagnosed within an hour. Alex Flinn was my service writer and very helpful. More

by Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 14, 2024 -

Bill Jacobs BMW responded

Hi Donald, we're happy you found our staff to be so helpful during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 14, 2024 -

Bill Jacobs BMW responded

Hello Donald, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Overall we had a great service. Alex Flinn our Advisor arranged for someone to come pick up our car and return it when it was completed. Luxury service! More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 14, 2024 -

Bill Jacobs BMW responded

Hello Heather, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 14, 2024 -

Bill Jacobs BMW responded

Hello Heather, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Alex was very professional. We have an older 3-series that needs some work. I appreciated his honesty and feedback regarding what direction we should go. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 13, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

Alex Flinn has been a big part of why we chose BMW over other brands. He truly does care about his customers and wants to assure them a happy experience. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 12, 2024 -

Bill Jacobs BMW responded

Hi Wendy, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We are always more than happy to assist you if anything else comes up. Take care!

Jun 12, 2024 -

Bill Jacobs BMW responded

Hi Wendy, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2024

Thank you to Mike Alwin for the attention to detail in come in for service, Mike is a great asset to Bill Jacob’s. More

by Alex N
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jun 10, 2024 -

Bill Jacobs BMW responded

Alex, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

June 07, 2024

Overall, this was the best experience. Alex Flinn was great at following up and even added any coupons that were available. I really love the service here. More

by Raj
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 08, 2024 -

Bill Jacobs BMW responded

Hi Raj, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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