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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,159 Reviews

1,160 Reviews of Bill Jacobs BMW - Service Center

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June 30, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thanx on the detail. More

by Faqrabawi44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 01, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 30, 2024

Oil service plan for $225 for 3yrs of oil plan is great. Jacob Murrar offered this plan it it paid off. Thank for your recommendation. Much appreciated with your service as always. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 01, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 30, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the i4. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 01, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation and have an amazing day!

June 30, 2024

Brought in my car today with a flat tire. Jacob Murrar in service took it upon himself to get the car in the shop right away and get me back on the road within 1 hour. Much appreciated as alw More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 29, 2024

"I recently had the pleasure of dealing with Jacob Murrar at Bill Jacobs BMW and I was thoroughly impressed! From the initial consultation to the final installation, their team was professional, courteous, a More

by Omarja
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jun 30, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 26, 2024

Mike A has given me exceptional service each time I come in. I am very pleased when I leave. Thank you. More

by Rita Jean
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jun 28, 2024 -

Bill Jacobs BMW responded

Hello Rita, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Jun 29, 2024 -

Bill Jacobs BMW responded

Hi Rita, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

June 26, 2024

Thank you to Mike Alwin for always taking such great care of my car each service visit , Mike provides excellent advice each time I’m in . More

by malarskiandrew
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jun 28, 2024 -

Bill Jacobs BMW responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Jun 29, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

June 24, 2024

I was very impressed with the information given to me. Alex Flinn spent a lot of time with me since there were multiple issues. I will be back in few weeks for repairs. Great job and thank you. More

by Benjamin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 25, 2024 -

Bill Jacobs BMW responded

Hi Benjamin, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 20, 2024

Alex Flinn was excellent. He made the service visit quick and effortless. Explanation of services was very informative. More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 21, 2024 -

Bill Jacobs BMW responded

Samuel, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Jun 22, 2024 -

Bill Jacobs BMW responded

Hi Samuel, we're happy you found our staff to be supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 18, 2024

Purchased a M3 last year and have been pleasantly surprised with how good the service department is. Many other dealerships are not as customer oriented as this one. Alex Flinn especially has been a More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jun 19, 2024 -

Bill Jacobs BMW responded

Hello Matthew, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Jun 20, 2024 -

Bill Jacobs BMW responded

Hi Matthew, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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