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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,157 Reviews

1,157 Reviews of Bill Jacobs BMW - Service Center

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July 28, 2024

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much. More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thanx for the awesome detail. More

by hqservices2000
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2024

Thank you Mike A for the quick and efficient service visit. I appreciate the professionalism. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Jul 29, 2024 -

Bill Jacobs BMW responded

Hello Stella, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2024

Great service from Mike Alwin and the team at Bill Jacobs, always provide the best service, such a pleasure going in for service More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 29, 2024 -

Bill Jacobs BMW responded

Hello Kevin, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

July 26, 2024

Outstanding service from Mike Alwin and the entire service team, got me in last minute when I had an emergency and had me back on the road that afternoon. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 27, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out to us if there's anything more we can do!

July 26, 2024

Mike Alwin has been my service guy for years and always takes such great care of my car, Mikes knowledge is great and always provides amazing service. More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 27, 2024 -

Bill Jacobs BMW responded

Hi Michael, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We do hope we can be of assistance in the future. Take care!

July 26, 2024

Alex was the easiest person to work with. Honest and allowed for me to pick and choose which recommendations I wanted. He let me know which is most important now. I enjoyed not being haggled More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 27, 2024 -

Bill Jacobs BMW responded

Hi Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We do hope we can be of assistance in the future. Take care!

July 26, 2024

Went in for service and Mike A was my advisor, I appreciate the advice and friendly service I received from beginning to end. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 27, 2024 -

Bill Jacobs BMW responded

Hi Jeff, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We do hope we can be of assistance in the future. Take care!

July 26, 2024

Mike Alwin was helping me in deciding was services would be best for my vehicle, Mike has been outstanding all these years in taking care of my car. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Jul 27, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

Jul 27, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2024

Alex Flinn is best. I never have any issues when dealing with him. My car is always done on time and the paperwork is ready to go. Quick and easy service. Bill Jacobs BM More

by Holly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Jul 24, 2024 -

Bill Jacobs BMW responded

Hello Holly, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

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