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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,243 Reviews

1,243 Reviews of Bill Jacobs BMW - Service Center

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September 28, 2024

My service advisor Donnie was great. He took his time and reviewed all points of my X3. Dan showed me everything under my vehicle and made sure everything was safe for my trip to Florida More

by Angie
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Angie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

Fair, prompt and responsive service. Our service representative Donnie was helpful and on top of things. More

by laurajolley
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Feel free to reach out to us if you need anything. Have a wonderful day.

September 28, 2024

Highly recommend BMW Bill Jacobs for all your service needs. Brendon was easy to work with! More

by alexmayorg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

September 27, 2024

Great service and nice to deal with. Fast on the routine maintenance. Good with loaner. More

by James-dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi James, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2024

Brendon Chervinko is easily one of the most professional service representatives I’ve worked with. He was attentive, knowledgeable, and made the entire process smooth and stress-free. Highly recommend worki More

by arshiadizna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2024

All the service personnel were courteous and professional. Service area was clean and efficient. Sales associate Jeff Hulsebus is a professional in all ways. Courteous, knowledgeable and makes More

by curlys2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus. "Five Stars:
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2024

Appreciate the service I receive at Bill Jacobs BMW ,Mike A has been taking care of me for years and is a pleasure to work with each visit, takes time to explain all my service needs. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2024

Thank you Mike A for the very professional service visit. As always, timely and efficient. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Stella, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

September 26, 2024

I appreciate the service at Bill Jacobs, Mike A had been my advisor since day 1 and has always gone above and beyond each time. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

Came in for service and worked with Mike A, from the time I came in to the time I left I experienced great service with all the communication I received about my car . More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

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