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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,297 Reviews
Call Service Center (630) 718-2860

1,297 Reviews of Bill Jacobs BMW - Service Center

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November 19, 2024

My first visit since purchasing my 3-series was fantastic. The service area was amazing and Alex Flinn was helpful. I’m so happy I chose to buy a BMW from Bill Jacobs. More

by Theodore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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November 19, 2024

I was impressed with Jeff's commitment for going the extra mile. I appreciate his genuine concern. More

by mendemichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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November 18, 2024

Great service from our writer Alex Flinn. The dealership was fantastic as well. I recommend you visit this dealership if you own a BMW. More

by Gale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
November 18, 2024

Donnie was extremely experienced and knowledgeable. Very informative and patient. He listened to our wants and needs. More

by Keith
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
November 18, 2024

Donnie was so helpful throughout the whole process. He ordered my part for my seat. I came in the following week. Got that installed and also my brake fluid. More

by Tony
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
November 18, 2024

The entire staff was awesome. Donnie and Dan the shop foreman were excellent with going over my vehicle. More

by Shah
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
November 17, 2024

Donnie was great to work with. He explained the service and went over what to expect next year. More

by Chee
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2024

Donnie was my service advisor. He was great at communication and throughout the service process and my car was done on time. I'm very happy with my visit. More

by Melanie
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hello Melanie, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2024

Came into the service department after a blow out. Donnie in service provided me with a new tire and got me back on the road. More

by Matt
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
November 16, 2024

Donnie was very helpful and made the service process easy. Got my car fixed in time and service was excellent. More

by Yen
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

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