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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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August 12, 2024

I love Bill Jacobs BMW service. Alex Flinn and the entire team do an outstanding job. They really do know how to take care of their customers. I highly recommend them. More

by Teri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 16, 2024 -

Bill Jacobs BMW responded

Hi Teri, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thanks again for the recommendation, and have an amazing day!

Aug 17, 2024 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 09, 2024

My vehicle was towed in for a flat tire. The service person Alex Flinn was kind enough to get me a loaner car while my tire was on order. He made the whole experience very easy. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 11, 2024 -

Bill Jacobs BMW responded

Hi Omar, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We hope you have a great day!

Aug 11, 2024 -

Bill Jacobs BMW responded

Hi Omar, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

August 08, 2024

Another great experience with Alex Flinn. He always seems to make each and every visit more enjoyable and less of a headache compared to other shops. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 10, 2024 -

Bill Jacobs BMW responded

Hi Steven, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Aug 10, 2024 -

Bill Jacobs BMW responded

Hi Steven, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

August 05, 2024

My service advisor Alex Flinn did an amazing job. He made the appointment, and made sure to address all my concerns. Really good service at this BMW store. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 09, 2024 -

Bill Jacobs BMW responded

Hello Mike, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 30, 2024

Always the best service. Fast and efficient. Brendon always understands and gets the work done on ti me. More

by jimjacobson1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Aug 01, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 29, 2024

Jeff always provides excellent service. He takes all the necessary time to explain to me what services are needed for my vehicle More

by moloney2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harry Giaos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff from service
Jul 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs BMW!

Jul 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the XM. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 29, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

July 28, 2024

Jacob Murrar is an outstanding service advisor. Always appreciate the quick response on my vehicle and getting updated throughout the process. Thank you so much. More

by Mohammadbj94
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thanx for the awesome detail. More

by hqservices2000
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Jul 29, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 27, 2024

Thank you Mike A for the quick and efficient service visit. I appreciate the professionalism. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Jul 29, 2024 -

Bill Jacobs BMW responded

Hello Stella, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

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