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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,243 Reviews

1,243 Reviews of Bill Jacobs BMW - Service Center

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October 09, 2024

Jeff was very professional and communicated well. Reason I hate going to Patrick is that I have to keep calling in service to figure out whats the status which normally takes several attempts. At bil More

by aamirbilgrami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2024

I havn’t serviced at a dealership in more than 4 years. I recently had an appointment with Alex Flinn and was delighted with great service. No pushy sales tactics and provided great service. I’ll be back f More

by Collin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Collin, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2024

Alex was wonderful during my visit. He went through all the services and showed me how to operate a few things on my X7. It was a great first impression. More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Jill, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 05, 2024

Brendon was excellent service manager today. Bill Jacobs BMW is best in class service center. More

by timothymeganil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found Brendon to be so supportive during your experience here at Bill Jacobs BMW. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

October 04, 2024

The customer service by Jeff was amazing! He was very thorough when I dropped my car off. Also, when he called me to tell me about the service that was done. More

by vzwiezen01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found Jeff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2024

Alex Flinn was a huge help on my last visit. He worked with my Insurance company to get the repairs done the right way. I appreciate all his hard work. More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Maureen, we're happy you found Alex to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2024

Alex Flinn made it so easy to bring our car in for service. He had the tech come out right away to inspect the vehicle. Then made us only wait 45min to do the service. Fantastic service. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi William, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations!

September 29, 2024

Came in with a flat tire and was taken care of right away. Jacob Murrar took care of it and washed it for me. Great service all around, much appreciated. More

by Shadisaleh94
Recommend Dealer
Yes
Employees Worked With
Jadob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2024

Thank you Mike A, you took great care of my vehicle. We appreciate your time and dedication. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Stella, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 28, 2024

We had a great experience at Bill Jacobs. The facilities are great, customer service was really good. I enjoyed working with the service advisor Donnie. More

by viwhitlow120
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

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