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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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August 24, 2024

My service advisor Donnie is always prompt and professional. When in for service s always on top of things regarding our vehicle. Thanks for a wonderful experience. More

by wynfan
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Aug 25, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 22, 2024

My car was towed into Bill Jacobs BMW over the weekend. Alex Flinn was great at handling my emergency. He was able to get the repair work covered by my warranty. Really happy and enjoyed the service. More

by Allison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Allison, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 21, 2024

Alex Flinn was awesome at handling our windshield replacement claim. Our vehicle was finished in 2 days. Great service and would recommend. More

by Vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 24, 2024 -

Bill Jacobs BMW responded

Hello Vincent, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Vincent, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

August 20, 2024

Alex Flinn is always helpful and makes a great service experience. He always has a loaner car ready for me to take, and provides an on time update when my car will be ready. Happy client of Bill Jacobs BM More

by Suresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 24, 2024 -

Bill Jacobs BMW responded

Hi Suresh, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs BMW!

August 19, 2024

I highly recommend Alex for your next service. He goes beyond his normal job description to make sure you are a happy customer. More

by Erica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 23, 2024 -

Bill Jacobs BMW responded

Hi Erica, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

Aug 23, 2024 -

Bill Jacobs BMW responded

Hi Erica, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 17, 2024

Love it. This is our third lease. Highly recommended for anyone want to buy a BMW More

by gchung00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Aug 19, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 16, 2024

I had a great experience working with Alex Flinn. He was very efficient and honest when writing up my car for service. I appreciate all the hard work and dedication toward helping me with my vehicle. More

by Omar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 18, 2024 -

Bill Jacobs BMW responded

Hello Omar, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 18, 2024 -

Bill Jacobs BMW responded

Hi Omar, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thank you, and have a fantastic day!

August 15, 2024

Alex Flinn is my favorite service writer. I can always trust his recommendations. Bill Jacobs BMW is the best dealership. More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 17, 2024 -

Bill Jacobs BMW responded

Hi Justin, we're happy you found our staff to be supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 14, 2024

The very first time I worked with Alex Flinn I knew we were going to enjoy our BMW. Having that ease of service and trustworthy information made me enjoy going into the dealership if I had to. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 16, 2024 -

Bill Jacobs BMW responded

Hello Victor, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2024

Setting an appointment with Alex was so easy. He made sure that a Loaner car was available and explained how long the repair would take. It was very convenient and allowed me to make my other app More

by Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Aug 17, 2024 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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