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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,244 Reviews

1,244 Reviews of Bill Jacobs BMW - Service Center

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October 18, 2024

Donnie and the staff were awesome. Quick in and out service. The facility will was nice and clean. More

by pradippatel45
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Alex Flinn was so helpful. My first service visit and I had so many questions. He was kind enough to spend time and make sure I had a real good experience. More

by Sasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 16, 2024

Brendon Chervinko is hands down absolutely amazing at the Bill Jacobs BMW. He is incredibly thorough, quick, easy to talk to and incredibly knowledgable. I used to hate going to service my car because it tak More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi John, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

October 15, 2024

I always drive an hour or so go to Bill Jacob’s BMW because of the excellent service. Jeff is very thorough and friendly. The waiting rooms are clean and comfortable. More

by paulettec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Seeley ?
Nov 14, 2024 -

Bill Jacobs BMW responded

Paulettec, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2024

Alex Flinn has always been a great representative of Bill Jacobs BMW. Always honest with his customers and spends time with them to make sure they are taken care of. My family has been with Bill Jacobs for m More

by Margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Margaret, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

October 14, 2024

I have been a long time customer of Bill Jacobs BMW, and can honestly say that Alex Flinn is the best. He always is considerate of his customers time and makes the whole experience enjoyable. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Lee, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 14, 2024

We had a recent service for our 2020 X1. First, we were pleased to drop off the X1 the night before so it would be worked in the next day which was helpful for our schedule. The next morning More

by bmartin10214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 13, 2024

Jeff and everyone at the dealership is very knowledgeable and professional. It’s always a great experience. More

by Dwunder61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2024

They are always able to get me in asap when problems arise and provide me with a loaner. They are great with customer service and support. Jeff always does a great job as my advisor. More

by Bkedz75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Bkedz75, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!

October 10, 2024

Alex Flinn always provides the best service. Bill Jacobs BMW has been great to do business with. I recommend this company. More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Jacob, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!

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