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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,140 Reviews
Call Service Center (630) 718-2860

1,140 Reviews of Bill Jacobs BMW - Service Center

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November 18, 2024

Donnie was so helpful throughout the whole process. He ordered my part for my seat. I came in the following week. Got that installed and also my brake fluid. More

by Tony
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
November 17, 2024

Came into the service department after a blow out. Donnie in service provided me with a new tire and got me back on the road. More

by Matt
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
November 17, 2024

Donnie was great to work with. He explained the service and went over what to expect next year. More

by Chee
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2024

Donnie was my service advisor. He was great at communication and throughout the service process and my car was done on time. I'm very happy with my visit. More

by Melanie
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hello Melanie, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 16, 2024

Donnie was very helpful and made the service process easy. Got my car fixed in time and service was excellent. More

by Yen
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

November 16, 2024

My service advisor Donnie was great to work with. He's always available to answer my questions and is straightforward. More

by amanda
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hi Amanda, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

November 15, 2024

My service advisor Donnie is great. He was efficient and provided a timely and accurate service. More

by Max
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hello Max, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

My service first with Donnie was very good. Car was serviced and finished on time. More

by Jin
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hello Jin, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

Alex Flinn makes it very easy. He knows which services are needed and answers any questions that you may have. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 18, 2024 -

Bill Jacobs BMW responded

Hi Jerry, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Nov 18, 2024 -

Bill Jacobs BMW responded

Hi Jerry, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

November 13, 2024

Alex Flinn was an excellent service advisor. He always made sure that our vehicle was properly maintained. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Bruce, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Feel free to reach out to us if you need anything. Have a wonderful day.

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