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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,300 Reviews

1,300 Reviews of Bill Jacobs BMW - Service Center

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April 03, 2025

Alex Flinn always has been our service advisor. Throughout the years, he has created the ultimate BMW service experience. More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 02, 2025

I rate 5 stars for Alex Flinn on the level of service he provided. Bill Jacobs BMW has been a staple of what BMW service should be. Always a positive experience. Keep up the great work. More

by Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
April 01, 2025

Cost of oil service is very good. My service guy explained repairs very well and helped with the pricing. Very happy as a customer. More

by Mohammed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
March 30, 2025

Donnie is a great service advisor and will keep you up to date on everything happening with your car. It was also pretty quick getting a loaner which is always nice More

by Mr.Jones
Recommend Dealer
Yes
Employees Worked With
Donnie
March 30, 2025

Great service, nice people, Donnie is a great guy and professional consultant. Will definitely come back More

by Luis
Recommend Dealer
Yes
Employees Worked With
Donnie Kaegebein
March 30, 2025

Donnie provides the excellent service for us and everything goes smoothly. He is so patient and friendly and went through the functionality of our car thoroughly. More

by Luke
Recommend Dealer
Yes
Employees Worked With
Donnie
March 30, 2025

Great service. Donnie was very professional and was very helpful. 10/10 would recommend to friends and family. More

by Sara
Recommend Dealer
Yes
Employees Worked With
Donnie
March 29, 2025

The service and experience was excellent. Donnie did an amazing job processing and meeting our service needs. More

by Luke
Recommend Dealer
Yes
Employees Worked With
Donnie
March 29, 2025

Fast inefficient service. Great car. Great service. Thanks Donnie.K for all your great help. More

by Greg
Recommend Dealer
Yes
Employees Worked With
Donnie. K
March 29, 2025

My service advisor was wonderful and explained the job clearly. Thank you Donnie for taking care of me and my BMW. More

by Tyler
Recommend Dealer
Yes
Employees Worked With
Donnie