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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews
Call Service Center (630) 718-2860

1,154 Reviews of Bill Jacobs BMW - Service Center

Sort by
August 25, 2024

My service advisor Donnie was excellent. He's courteous and professional. He's my go-to every time. More

by rebeccatyson459
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

August 25, 2024

The service rep Donnie was very nice. Kept me informed and made sure the service was complete and the vehicle washed. More

by Lu
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope you have a great day!

August 25, 2024

Donnie took good care of us during our service visit, very timely and great communication. Thank you for everything! More

by G.H
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2024

My service advisor Donnie was great. It took his time and reviewed all points of my X5. I was very happy when I left. More

by MR.Delon
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

August 25, 2024

Donnie did a fantastic job getting my car service completed. I really appreciate the acknowledge and communication skills. More

by Will
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Will, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

August 24, 2024

Donnie was great to work with. Very informative and pleasant. He explained everything well and made certain that I was happy with the service. More

by Cody
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 25, 2024 -

Bill Jacobs BMW responded

Hi Cody, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2024

Donnie is very helpful and knowledgeable along with being kind. The dealership was very nice too. Thank you for everything, it was appreciated More

by brianlee
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 25, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Donnie here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Donnie is always helpful and friendly. He keeps me updated with what is going on and is a pleasure to talk to. More

by Charlie
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 25, 2024 -

Bill Jacobs BMW responded

Hi Charlie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

Amazing job like always. I'm very happy with the service Donnie provided me. The car was done before time promised. Excellent work More

by L.J
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Aug 25, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

Fabulous people, processes and service. Professional brand ambassadors. I was wowed by this dealership. Every encounter was great! More

by Donna Coaxum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervino
Report | Print
Aug 25, 2024 -

Bill Jacobs BMW responded

Hi Donna, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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