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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,244 Reviews
Call Service Center (630) 718-2860

1,244 Reviews of Bill Jacobs BMW - Service Center

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October 23, 2024

Alex Flinn provides the highest quality of service. He goes above of what his job entails. I always leave the dealership satisfied with the service. I won’t go anywhere else. More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Douglas, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

Friendly staff and very detailed service writer. Alex Flinn was very knowledgeable and made it easy to understand the service requirements of BMW. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi David, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

Great customer service from everyone, Especially my advisor. Donnie, he is always very personable and polite. More

by Jackie
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jackie, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

Amazing experience from start to finish with Donnie. I would highly recommend using this dealership in the future. More

by Gast
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Gast, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

Donnie in the service department was awesome. He was kind and very helpful. He was knowledgeable about the service. More

by Lutz
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 19, 2024

Donnie made the whole service experience seamless. He explained the service and was upfront about what was needed on a vehicle. More

by Dalave
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Dalave, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

Excellent service by Donnie and Mike the shop manager. I was showed all recommended repairs which was nice. More

by Dan
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Dan, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We hope to see you soon!

October 19, 2024

Very friendly and efficient customer service by Donnie. I highly recommend and felt it was a great experience More

by Sara
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 18, 2024

Their customer service is outstanding. Donnie answered all my questions and was very quick with the repairs. More

by Mark
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Mark, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

My service advisor Donnie and service was excellent. Car was also washed. Work performed in a reasonable time frame. More

by Joe
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Joe, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! We look forward to your next visit! Take care!

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