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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,244 Reviews

1,244 Reviews of Bill Jacobs BMW - Service Center

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October 27, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Service is always great. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2024

Awesome job at Bill Jacobs BMW. Jacob in service always amazes me on how quick he could service my needs with great experience. More

by Abdelmansour89
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with Jacob and th More

by Bilalk1992
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

October 27, 2024

Mike Alwin and the Bill Jacobs service team continue to provide incredible service each visit, everyone is always so helpful and great to work with. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 27, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the IX. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!

October 27, 2024

I called Jacob in service stating my brake light came on and I was panicking. He assured me not to worry and got me in within the hour and took care of my concern. Your the best as always, thank you. More

by Faqrabawi44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 25, 2024

Jeff is wonderful. He has the best customer service ! I always feel welcome and comfortable . Jeff deserves a raise 😉 More

by laurenwalker73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 14, 2024 -

Bill Jacobs BMW responded

Laurenwalker73, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

October 25, 2024

My service visit went exceptionally well. This was my first experience at Bill Jacobs BMW. Alex Flinn gets 5 stars. He was so helpful and made me feel right at home. More

by Lindsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

October 25, 2024

Excellent service by Jeff and his team. Always courteous , prompt, provides timely and accurate information and keeps me updated on the progress of the service. More

by vpanup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Nov 14, 2024 -

Bill Jacobs BMW responded

Vpanup, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 23, 2024

Alex has always been honest and super friendly. He explains all the services very well so my husband and I can make an informed decision. I like the no pressure tactics and what Bill Jacobs represe More

by Marlene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Marlene, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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