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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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September 01, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the X5. More

by Ojarrar10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 01, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Always a great service. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2024

I appreciate the quick service I received. Jacob Murrar took care of all my car needs. Great service as always. More

by gazi3001
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2024

I recently visited the BMW dealership for service, and I couldn’t be more satisfied with my experience. Brendon, in particular, provided exceptional customer service. He was knowledgeable, professional, and More

by Gomezjuan013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW Service Center!

August 31, 2024

The service appointment with Brendan Chervinko went well as it did last year. He explained clearly what was needed and what was most urgent. This was helpful for taking care of the immediate concerns. More

by smtritown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Bentil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2024

Thank you Mike A for the great service visit and having everything completed in a timely fashion. More

by Stella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike A
Sep 01, 2024 -

Bill Jacobs BMW responded

Hello Stella, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

August 30, 2024

Great service experience. Maintenance and parts pricing is reasonable. Service writer Alex Flinn is knowledgeable and gives out great advise. More

by Andre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 01, 2024 -

Bill Jacobs BMW responded

Hello Andre, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2024

Great dealership. Very professional service provided by Brendon. Highly recommend them for any service needs. More

by Brianswanson480
Recommend Dealer
Yes
Employees Worked With
Brendon
Aug 29, 2024 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about BMW Service Center! We hope to be of service to you again in the future. Best wishes, BMW Service Center

August 29, 2024

Bill Jacobs and the entire team are great,Mike Alwin in service is amazing at handling my service needs. More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Michael, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Michael, it's experiences like yours that really keep us motivated! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2024

Thank you to Mike Alwin , was able to take care of me during a last minute emergency and got me back on the road in a timely manner. More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

Aug 31, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we are very happy we could provide you with a positive experience!

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