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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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September 09, 2024

The entire service process went perfectly. From Alex Flinn greeting me, to the vehicle being washed. This was the best experience. Bill Jacobs is the best. More

by Milan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Milan, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations!

September 06, 2024

My service was excellent. Jeff walked me through everything and kept me informed throughout my service. Jeff was excellent More

by Garyhubert80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus - Service Advisor- 5 stars. 5
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

September 06, 2024

I wanted to thank Alex Flinn for all the hard work and dedication towards our service experience at Bill Jacobs BMW More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi Amanda, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We hope you have a great day!

September 05, 2024

Excellent service all around. Brendon in service is the perfect example of what customer service looks like. Keep up the good work! More

by Mgonz
Recommend Dealer
Yes
Employees Worked With
Brendon
Nov 14, 2024 -

Bill Jacobs BMW responded

Mgonz, thank you so much for your high rating! If you have any further questions, please give us a call. We're always happy to help!

September 05, 2024

It was the most convenient service visit. Their timing and scheduling was great. Alex Flinn had all my history and warranty information set up. It was a smooth process. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 04, 2024

Alex Flinn provided a lot of ideas and knowledge on how to maintain my car. He explained the services very well. More

by Devonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 03, 2024

My family and I had a really positive experience. Our X5 was due for its first service and Alex made it very easy. We sat and waited, while the oil change was getting done. Plenty of refreshments and More

by Trent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Sep 10, 2024 -

Bill Jacobs BMW responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

September 02, 2024

Donnie in customer service and overall staff are very helpful whether it's a ride I need or a loaner. More

by Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi Kyle, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We look forward to your next visit! Take care!

September 01, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with you as alway More

by Bilalk1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 01, 2024

My advisor Jacob Murrar got me in and out for my maintenance. Much appreciated like always. I love his honesty and he has a customer for life now. Thanx for the awesome detail and service. More

by hqservices2000
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Sep 10, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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