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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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September 24, 2024

Alex Flinn was knowledgeable and made sure that my concerns were addressed. He even set up a time for me to meet with a BMW Genius and made sure I knew how to operate the vehicle. I appreciated his ti More

by Kristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Kristi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

Spectacular experience! Overall staff are very welcoming and very helpful. Huge shout out to Jeff in the service department! More

by Phill T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff at Service department
Oct 01, 2024 -

Phill T responded

Spectacular experience!

September 23, 2024

Bill Jacobs BMW has been my favorite dealership. I always deal with Alex when my car comes in for service. The pricing is fair and the amenities are very nice too. More

by Steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Steven, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 22, 2024

I love how Jacob Murrar always meets me by my car when i come in for service with a smile. Very knowledgeable about how to take care of my BMW cars and maintenance needs. Always a great experience. More

by Mohk87
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Mohk87, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 22, 2024

It’s always a pleasure working with Jacob and service department. He does an outstanding job and always takes care of my service needs, thank you so much. More

by laura jaicomo
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Laura, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2024

I called Jacob in service stating my brake light came on and I was panicking. He assured me not to worry and got me in within the hour and took care of my concern. Your the best as always. More

by Faqrabawi44
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Faqrabawi44, we are so happy to read such a great review about Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 22, 2024

It’s a blessing having Jacob Murrar as my service guy. He always does a great job and always makes my visit easy. Will always recommend my friends and family to you. Love the new design of the X7. More

by Ojarrar10
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

September 22, 2024

Jacob Murrar is fantastic. I love how he greets me in the drive and takes care of all my needs without hesitation.Thank you so much. Always a pleasure working with you. More

by Bilalk1992
Recommend Dealer
Yes
Employees Worked With
Jacob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Bilalk1992, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

September 19, 2024

Jeff Hulsebus was excellent. He explained to service needed and made sound recommendations. We had confidence in the service provided. More

by anselmo.karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2024

I just recently purchased a used 5-series from another dealership. Wish I could have found one at Bill Jacobs BMW. Alex Flinn was great to deal with and gave me a bunch of information. The service departm More

by Devonte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

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