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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews
Call Service Center (630) 718-2860

1,154 Reviews of Bill Jacobs BMW - Service Center

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September 26, 2024

Donnie was great. He made sure to answer all my questions. The vehicle was completed on time and washed. More

by Kyle
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Kyle, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

Bill Jacobs BMW is the best , from the service I received from Mike Alwin to the entire sales team, I will always continue to service and buy my cars at Bill Jacobs. More

by Michael Randazzo
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

Alex Flinn made my entire experience comfortable and enjoyable. He had all my service history with recommendations. It’s really nice they keep track of all your service for you. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Todd, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

My service is always great. Donnie goes above and beyond to make you feel welcomed. More

by Tan
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Tan, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW!

September 25, 2024

Donnie was my service advisor. He made me feel welcomed and appreciate his excellent communication and customer service. More

by lisamendez12
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Lisamendez12, we appreciate you taking the time to leave us this feedback. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

September 25, 2024

Nice service experience. Donnie was my advisor. He explained everything step by step I will ask for him for my next service appointment More

by Eric.M
Recommend Dealer
Yes
Employees Worked With
Donnie
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!

September 25, 2024

Very happy with the way I was treated on the follow-up service. Donnie did an excellent job. Highly recommended More

by Aaron
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 24, 2024

Good location easy access. Aiways wash my car.. Jeff always pleasant and keeps me informed Great employee More

by Donagberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Donagberg, we are so pleased you enjoyed your visit to Bill Jacobs BMW! Thanks for taking the time to leave us this information about your recent visit. Take care!

September 24, 2024

Jeff Hulsebus is an excellent Service Advisor. He is professional, efficient and friendly. The service was performed quickly while I waited. More

by Jim Dreveny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Jim Dreveny, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Services were great Timely accommodations were pleasant. Jeff was great. Kept me informed on my car. More

by Donagberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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