Bill Jacobs BMW - Service Center

Excellence in Customer Service I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for se I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for service to Naperville. The reason is simple...I really trust my service advisor Lindsey Drugan. Lindsey has provided me with excellent customer service and I trust her service recommendations, which can be overwhelming to someone who isn't mechanically inclined. Lindsey has always been very accessible to me and takes the time to explain what services are critical to my vehicle and why (very refreshing). A++ More

Exceptional Employees Lindsey Drugan is an exceptional service advisor who I request for each and every visit. She is well-prepared when I arrive and reviews everything wit Lindsey Drugan is an exceptional service advisor who I request for each and every visit. She is well-prepared when I arrive and reviews everything with me in detail. Lindsey is patient, extremely courtesy, and friendly. She clearly doesn't make us feel like we are a number. Lindsey makes sound recommendations and does to attempt to push any unnecessary services or repairs on me. She is attentive to emails when I have a question to verify if a service is necessary or if a recall affects me. Lindsey is the type of person I would like to work with in any situation at any time. More

Solved an ongoing service problem I would like to add my complements to Lindsey Drugan for competence and exceptional service. She has always been very proactive and was able to solve I would like to add my complements to Lindsey Drugan for competence and exceptional service. She has always been very proactive and was able to solve my problems with defective wheels after several attempts with other service people. This apparently involved coordination with sales and the service department. She is a great asset to the dealership. More

Exceptional Customer Experience From beginning to end, my experience with Bill Jacobs BMW, and Lindsey Drugan in particular, has been nothing short of exceptional. Lindsey is easy t From beginning to end, my experience with Bill Jacobs BMW, and Lindsey Drugan in particular, has been nothing short of exceptional. Lindsey is easy to reach via phone or email and always keeps you in the loop on what is happening with your vehicle. Lindsey is knowledgeable, professional, and doesn't push unnecessary and costly repairs. More

Service is key I've been going to Bill Jacobs for over 7 yrs and I have always found the service to be fantastic. Recently, I have started working with Lindsay Druga I've been going to Bill Jacobs for over 7 yrs and I have always found the service to be fantastic. Recently, I have started working with Lindsay Drugan and she has been the best advisor, by far. Please keep her Bill Jacobs! More

professional, friendly and educational When I took my bmw in for a 'leak' I was worried it was major. Lindsey D. reassured me the entire time. Her professionalism, knowledge and experience When I took my bmw in for a 'leak' I was worried it was major. Lindsey D. reassured me the entire time. Her professionalism, knowledge and experience exceed my expectations. Plus, Lindsey teaches me about the repair and not just tells me it's fixed. I learn something new from her everytime. Ask for Lindsey, you will be very happy. More

Great Experience Every Time Every service experience I have had at Bill Jacobs has been top notch. They treat you well from the moment you walk in and meet with your service adv Every service experience I have had at Bill Jacobs has been top notch. They treat you well from the moment you walk in and meet with your service advisor (I recommend Lindsey). Complimentary iPads to use, comfortable waiting area, complimentary loaner cars etc, they make it such an easy experience from start to finish! More

Exceptional Service on used convertible After purchasing a used Z4 from another dealer, I took the car for an inspection and was assigned Lindsey as the service writer. After a fluid change After purchasing a used Z4 from another dealer, I took the car for an inspection and was assigned Lindsey as the service writer. After a fluid change and normal service, it was back on the road for the summer. Lindesy has been great to deal with and has went the the extra mile over the last few months helping get the convertible ready for the winter. Even the cashiers have been great to deal with. More

Service "Advisers" Took my 335i xDrive in to get a check engine light diagnosed and a multipoint inspection. Upon arrival, the entire staff from the porters to the servi Took my 335i xDrive in to get a check engine light diagnosed and a multipoint inspection. Upon arrival, the entire staff from the porters to the service advisers are courteous and extremely helpful. They are knowledgeable and passionate about BMW products. More

First off, if you're dumb enough to actually buy a BMW (like I was) then you should be warned that you'll be spending a whole lot of time in the dealership for service. I have a friend in Germany who BMW (like I was) then you should be warned that you'll be spending a whole lot of time in the dealership for service. I have a friend in Germany who's had the same experiences over many years - it's a German thing I guess. Jacobs sold me a supposed top of the line 7 Series for more money than any car should cost. The sales experience was okay, but nothing special. The normal games were played, etc. The car drove great when it wasn't in the shop. Jacobs did little to keep it out of the shop and that's where the rubber hits the road. Jacobs customer service after the sale is HORRENDOUS! This is by far the worst dealership I have ever encountered over 35 years of buying cars. Their service advisers are completely incompetent and know little about cars - any cars. They are rude, unresponsive, and have no followup skills whatsoever. Both general management, service management, and even Jacobs Auto Group management are a bunch of self-serving thieves. The mechanics are no better. If your problem doesn't throw a code they can see on the diagnostic system so they can replace some $1000 part, then they can't help you. While under warranty, my Big-Money-Waster spent more than 6 weeks in the shop over numerous visits. That's right, 6 weeks. Jacobs spent way too much time troubleshooting issues I could see clearly defined on the web forums (showed them some posts to move things along), and then botched repairs on more than one occasion. After I'd had enough, I met with the "troubleshooter" from Jacobs Auto Group who actually told me to sell the car. I did. Avoid this place (and any other Jacobs dealership) like the plague. More