Bill Jacobs BMW - Service Center

I have been doing my regular SUV and Car service @ Bill Jacobs. Today Dean was the service adviser. since last year he has been the service adviser. it's a great experience to work with him. Dean has alway Jacobs. Today Dean was the service adviser. since last year he has been the service adviser. it's a great experience to work with him. Dean has always provided the best customer service experience for me. I never feel intimidated or overwhelmed when speaking with Dean. I truly believe his automotive knowledge and expertise that gives me better in understanding why service items are needed. Thank you for giving me this opportunity to share my deep appreciation for Dean, More

Excellent service as usual from Alex Flinn at Bill Jacob’s BMW. Alex has always been professional and accommodating. His attention to detail and customer satisfaction are 12 out of 10! Cannot re Jacob’s BMW. Alex has always been professional and accommodating. His attention to detail and customer satisfaction are 12 out of 10! Cannot recommend him highly enough More

Bill Jacobs BMW in Naperville, is hands down the best dealership for servicing my 7 Series with outstanding professionalism, service & friendliness with an amazing staff that cannot be outdone. Thank y dealership for servicing my 7 Series with outstanding professionalism, service & friendliness with an amazing staff that cannot be outdone. Thank you again, F. Castro More

Mike Collins is so very good at what he does Taking care of the customer! Time and time again he has gone above and beyond! of the customer! Time and time again he has gone above and beyond! More

This review is long overdue! I worked with Bill Earnest when I bought my car over 2 years ago. I walked in expecting to feel intimidated and way in over my head since I've only purchased a car once before. when I bought my car over 2 years ago. I walked in expecting to feel intimidated and way in over my head since I've only purchased a car once before. My experience with Bill was the complete opposite of what I had expected! Even though he had come in on his day off (to accommodate my schedule!), he didn't try to rush me, patiently took the time to go through all of my questions/concerns, and was honest and transparent with me. He was so helpful in offering his professional opinion that he really eased the process of making such a big decision. Just this past week I reached out to him with some questions regarding some work needed on my car and to my surprise he remembered me after 2 whole years! He referred me to Alex Flinn for my service needs who was incredibly professional, informative, and personable. I had been told by a different BMW dealership of all the service that I should perform on my car and Alex explained which work was too early to get done and which work I should prioritize. I truly appreciated his honesty, expertise, and resourcefulness. He was extremely knowledgable of my warranties and the needs of my car. I can't imagine getting my service done with anyone else after this. Bill Earnest and Alex Flinn really value their client relationship and upholding the standards of the brand; I recommend them with 5 stars! More

Thank you to Mike Alwin and the entire service team at Bill Jacobs for making each visit very easy and a pleasure to come in. Bill Jacobs for making each visit very easy and a pleasure to come in. More

Thanks Mike A for the spectacular service. I can always count on you to make each service visit painless. Your knowledge and expertise keeps me coming back to Bill Jacobs. count on you to make each service visit painless. Your knowledge and expertise keeps me coming back to Bill Jacobs. More

John Stout is amazing to work with. Very knowledgeable and has great patience in answering questions. He is defiantly a great asset to Bill Jacobs BMW business. Thank you John for what you do! Julie and and has great patience in answering questions. He is defiantly a great asset to Bill Jacobs BMW business. Thank you John for what you do! Julie and Paul Bleck More

Thank you Mike A for the 5 star service. As always your knowledge, timeliness, and great service brings me back for all my vehicle needs. knowledge, timeliness, and great service brings me back for all my vehicle needs. More

Everything went great!! love the car sweet deal! Thank you bill jacobs and his team player Muhamed!! Hope to do business again with you soon!! you bill jacobs and his team player Muhamed!! Hope to do business again with you soon!! More