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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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September 27, 2024

Thank you Mike A for the very professional service visit. As always, timely and efficient. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Stella, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

September 27, 2024

Great service and nice to deal with. Fast on the routine maintenance. Good with loaner. More

by James-dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi James, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 27, 2024

Brendon Chervinko is easily one of the most professional service representatives I’ve worked with. He was attentive, knowledgeable, and made the entire process smooth and stress-free. Highly recommend worki More

by arshiadizna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please don't hesitate to reach out if there's anything additional we can do for you.

September 27, 2024

All the service personnel were courteous and professional. Service area was clean and efficient. Sales associate Jeff Hulsebus is a professional in all ways. Courteous, knowledgeable and makes More

by curlys2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus. "Five Stars:
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

Came in for service and worked with Mike A, from the time I came in to the time I left I experienced great service with all the communication I received about my car . More

by Kevin R
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Kevin, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

I appreciate the service at Bill Jacobs, Mike A had been my advisor since day 1 and has always gone above and beyond each time. More

by Jeff Thomas
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Jeff, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

Wonderful customer service and service. Come for service and it's always quick and easy. Brandon's my guy ! More

by goldenkid08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 26, 2024

Donnie was a wonderful service advisor. He was professional, efficient and cared about my concerns. Looking forward to my next service visit. More

by Beth
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Beth, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

September 26, 2024

Love coming to get my high milage BMW fixed at Bill Jacobs because of Brendon C. , he provides genuine guidance on how to tackle repairing my car , and overall his customer service / approach has made More

by Kareemy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon C.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 26, 2024

Great service provided by Mike Alwin and the entire service team, spent time to go over all my service needs and provided great suggestions. More

by lnewberry23
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

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