Bill Jacobs BMW - Service Center

After buying my 01 740 I CPO from another dealer, I always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few always took it to Bill Jacobs for service. Both warranty, CPO and general service. Always friendly, always repaired on time and they even fixed a few things that I didn't know were wrong to begin with! Pricing is fair. Staff is knowledgable and friendly and always willing to help. I don't like having to make an appointment for a loaner, a practice they recently started, but I understand and it is fair in my opinion. I recently lost my car in a serious accident. Held up fantastic. BMW's rock in the safety department! I will be buying another BMW and this time i will buy from Bill Jacobs. By far the best car dealer I have ever dealt wil. A+ in my book. More

Service always takes twice as long as they say it will. Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb f Front desk personnel are typically rude and not helpful (i.e. I say that I would like to get a turn signal lightbulb changed....they sell me a bulb for $2.50 and tell me to walk 5 feet to the service desk and they will install it. The service desk says there are other parts needed and that I should return the bulb and they will take care of the repair. Upon returning to the reception desk, one individual asks for my paperwork while the other comments that "he didn't wait for it, so we have it in the back room"....she was the one that told me to walk over to the service desk. More