Bill Jacobs BMW - Service Center

Thank you to Mike Alwin for the great service always provided each service visit,I know Mike will always make my visits seamless. provided each service visit,I know Mike will always make my visits seamless. More

Mike A had excellent customer service, I am very pleased with my experience. I will be coming back! with my experience. I will be coming back! More

Thank you Bill Jacobs BMW for the excellent customer service. I highly recommend Mike A! service. I highly recommend Mike A! More

Bill Jacobs BMW provided the most excellent service. Thank you to Mike A for his amazing service! Thank you to Mike A for his amazing service! More

Great service always provided from Mike A as always, can always count on him even if a last minute emergency, thanks to Mike and the entire Bill Jacobs team. always count on him even if a last minute emergency, thanks to Mike and the entire Bill Jacobs team. More

Overall, I was pleased with the service. I have nothing more to say. Thank you very much. I have nothing more to say. Thank you very much. More

NEVER GO TO THIS SHOWROOM first visit: I recently visited this showroom for oil change and key replacement. I scheduled appointment and scheduled a shuttle drive back to home. The service advisor nam visited this showroom for oil change and key replacement. I scheduled appointment and scheduled a shuttle drive back to home. The service advisor name is Mo ALi, he welcomes you warmly and treats you great! Explains how the service will be down and asks to do some additional servicing like injection cleaning, etc. apart from oil change which is around 1500$. This is a new car and I bought recently, the moment I said I came only for oil change and I do not need anything right now, he treats you like a pauper and asks you to wait in the Lobby, the car will be done in 1 hour. I had shuttle scheduled, but he kept me waiting in the lobby for around 2-4 hrs, he did not wash my car, did not refill windshield liquid. Gives the car and says key will be done in 1 week. Jacobs BMW took 1 month to get back to me on the Key. Second Visit: I visited second time after 1 month, asked about car wash. They did wash my car but it was same dirty and same stains, gave the car with no wiper blades (wiper blades were there before the service). I didn't notice there were no wiper blades, on the same day on my way to home from airport there was heavy rain, I was shocked seeing no wiper blades. It was really hard to drive in the heavy rain without wiper blades but luckily I came home. If I call them they said they will check the videos and get back to me, and after 3 days they say might have lost in car wash. What if some accident happens in the heavy rain without wiper blades ? Save yourself, I strongly recommend to not visit this showroom. More

Thank you to the entire service team at Bill Jacobs and to my advisor Mike Alwin, always a pleasure to go in for service, great people and an amazing facility. to my advisor Mike Alwin, always a pleasure to go in for service, great people and an amazing facility. More

Thank you to Mike Alwin,got me in last minute when I had an issue with my car and was able to get me a car to use and had my car fixed and back the next day an issue with my car and was able to get me a car to use and had my car fixed and back the next day More