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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,300 Reviews

1,300 Reviews of Bill Jacobs BMW - Service Center

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May 10, 2022

Excellent service and very transparent. Everyone from the initial crew when you pull your car in to our service advisor was extremely polite, helpful and great to work with. More

by Johnyedinak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 12, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2022

During my last visit ( May 02, 2022) I experienced at your dealership ( service department ) commendable courtesy, concern and care for which I am profoundly grateful. Kindly continue to extend such prof More

by bharatsarla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
May 11, 2022 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

April 30, 2022

Thank you to Steven Erazo for the amazing service provided. Very helpful and will definitely recommend! More

by Larissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
May 03, 2022 -

Bill Jacobs BMW responded

Hi Larissa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 30, 2022

I had my car in for service recently and my advisor Steve Erazo was great. Will be requesting to work with him again in the future. More

by Jessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
May 03, 2022 -

Bill Jacobs BMW responded

Hi Jessie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

April 29, 2022

I've been coming for regular oil changes for almost 10 years now, and Jeff Hulsebus is definitely someone you can trust for an outstanding service. The dealership also provides you with such an excellent More

by garcia.130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 01, 2022 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about Bill Jacobs BMW! We can't wait to see you again, have a great day.

April 28, 2022

I had my car serviced here and had Steven Erazo help me with my service and it was a great experience. Very detailed and explained everything well to me. I’ll be going back! More

by User21792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Apr 30, 2022 -

Bill Jacobs BMW responded

Hi Beemerguy, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

April 28, 2022

Bill Jacobs BMW and my service advisor Jeff H. again went the extra mile. My X5 was rear ended and in the repair shop for over 5 months. I was now over due for service and was able to get in to More

by RA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Apr 30, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

April 27, 2022

Very good on your salesmen and spaces and services,we are very happy and very like our vehicle , thank you! More

by Masonmei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi Masonmei, thank you so much for your positive comments about Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 27, 2022

I had my SUV serviced this week and everything was flawless. Nick Huerter was my new service advisor and he did a great job! I will request him from now on! The video provided is a nice touch! More

by Cortney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Apr 29, 2022 -

Bill Jacobs BMW responded

Hello Cortney, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope you have a great day!

April 27, 2022

Thank you to Mike Alwin, he took care of my last minute tire emergency with my tire, got me in and out in a timely manner. More

by rluginsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Apr 29, 2022 -

Bill Jacobs BMW responded

Rluginsky, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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