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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,300 Reviews

1,300 Reviews of Bill Jacobs BMW - Service Center

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May 17, 2022

Jeff was great. The only issue was they didn’t wash my car and it has crayon on it from where there were marking the dents. More

by Ryanmdaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 19, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jeff here at Bill Jacobs BMW! We are always more than happy to assist you if anything else comes up. Take care!

May 17, 2022

I have been taking my BMWs (335xi & X5) to Bill Jacobs for many years now and have always been impressed by their professional service. Jeff Hulsebus has been my service coordinator for nearly ten years More

by mooretuba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 19, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help! Thanks again for the recommendation, and have an amazing day!

May 17, 2022

My service rep, Jeff, was very helpful and informative. He explained all of my options and was extremely focused on my satisfaction. He takes very good care of his customers. More

by Ddhowarter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 19, 2022 -

Bill Jacobs BMW responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 16, 2022

Jeff and the team are always great. You know you’re getting sound advice and don’t ever feel like you’re being told to get a service they wouldn’t get themselves. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 18, 2022 -

Bill Jacobs BMW responded

Mark, your wonderful feedback and rating mean a lot to us. We can't wait to see you again, have a great day.

May 15, 2022

The dealership is very clean. Service is exceptional. Jeff was a great asset to the dealership More

by Florida208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 17, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 15, 2022

The customer service at Bill Jacobs BMW was excellent! The welcome process was fast and the service review educational. Jeff explained everything clearly and was very knowledgeable. Great experience! More

by Darryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebua
May 17, 2022 -

Bill Jacobs BMW responded

Hi Darryl, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 13, 2022

Jeff was very friendly and explained everything precisely. He gives me confidence my vehicle will be taken care of properly on each visit. More

by Kevin Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebua
May 16, 2022 -

Bill Jacobs BMW responded

Hi Kevin, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you so much for your feedback! We hope you have a great day!

May 12, 2022

Great service by Jeff. Very attentive and explained service and options thoroughly. Great job Jeff More

by excel-photo-0a
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
May 14, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 12, 2022

Clean, courteous, car was ready ahead of their commitment, great atmosphere. Everyone made me feel welcome and taken care of. More

by David.m.wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
May 14, 2022 -

Bill Jacobs BMW responded

Hi David, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

May 12, 2022

I've been coming to get my car serviced at Bill Jacobs by Jeff for the last 4 years and I received excellent service as always! More

by elicamp21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff hulsebus
May 13, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you, and have a fantastic day!

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