Bill Jacobs BMW - Service Center

Always consistant Mike Alwin in the service department is prompt efficient and always on top of his game. The BMW service facilities at Bill Jacobs are simple the best Mike Alwin in the service department is prompt efficient and always on top of his game. The BMW service facilities at Bill Jacobs are simple the best in the Chicagoland area. Largest newest and most ecologically friendly BMW center. More

Service Mike Alwin in the Service Department is professional, knowledgeable and excellent to work with. I received a no cost loaner and the service was comple Mike Alwin in the Service Department is professional, knowledgeable and excellent to work with. I received a no cost loaner and the service was completed on time. More

Service Superior. Used car salesmen problematic. Service is honest and courteous; absolutely professional in every aspect. Mike Collins is a rare gem. There was a misrepresentation about new tire Service is honest and courteous; absolutely professional in every aspect. Mike Collins is a rare gem. There was a misrepresentation about new tires on my used car purchase. See the written proof of the repairs for certified vehicles. More

Service Don in service always takes great care of us. Quick and easy visit every time. We wouldn't go anywhere else to service our BMWs. Don in service always takes great care of us. Quick and easy visit every time. We wouldn't go anywhere else to service our BMWs. More

Top shelf! The staff and facilities at Bill Jacobs BMW are top shelf. Everyone is extremely helpful and courteous. The understand the value of my time and get The staff and facilities at Bill Jacobs BMW are top shelf. Everyone is extremely helpful and courteous. The understand the value of my time and get me in and out quickly and conveniently everytime. More

RIP OFF SCAM ARTISTS My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change an My wife took her car in and was charged $1067.00 in labor for 2 hours worth of work. Bleeding brakes, flushing engine, lightbulb and an oil change and replacing a belt is not worth that time. Mo was degrading to my wife and very racist towards a female. In addition, I contacted the dealership afterwards to dispute the labor costs and discuss them, no return phone call except from Mo to my wife. She does not want to talk to him. Other BMW dealerships charge per hour for labor, $322 in labor costs to replace a belt that took 30 minutes is ridiculous. My wife was there only 2 hours!!!! More

Excellence in Customer Service I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for se I purchased my vehicle from Bill Jacobs in Naperville in 2010. I have since moved to the Northwest Suburbs but have continued to take my car in for service to Naperville. The reason is simple...I really trust my service advisor Lindsey Drugan. Lindsey has provided me with excellent customer service and I trust her service recommendations, which can be overwhelming to someone who isn't mechanically inclined. Lindsey has always been very accessible to me and takes the time to explain what services are critical to my vehicle and why (very refreshing). A++ More

Exceptional Employees Lindsey Drugan is an exceptional service advisor who I request for each and every visit. She is well-prepared when I arrive and reviews everything wit Lindsey Drugan is an exceptional service advisor who I request for each and every visit. She is well-prepared when I arrive and reviews everything with me in detail. Lindsey is patient, extremely courtesy, and friendly. She clearly doesn't make us feel like we are a number. Lindsey makes sound recommendations and does to attempt to push any unnecessary services or repairs on me. She is attentive to emails when I have a question to verify if a service is necessary or if a recall affects me. Lindsey is the type of person I would like to work with in any situation at any time. More

Solved an ongoing service problem I would like to add my complements to Lindsey Drugan for competence and exceptional service. She has always been very proactive and was able to solve I would like to add my complements to Lindsey Drugan for competence and exceptional service. She has always been very proactive and was able to solve my problems with defective wheels after several attempts with other service people. This apparently involved coordination with sales and the service department. She is a great asset to the dealership. More

Exceptional Customer Experience From beginning to end, my experience with Bill Jacobs BMW, and Lindsey Drugan in particular, has been nothing short of exceptional. Lindsey is easy t From beginning to end, my experience with Bill Jacobs BMW, and Lindsey Drugan in particular, has been nothing short of exceptional. Lindsey is easy to reach via phone or email and always keeps you in the loop on what is happening with your vehicle. Lindsey is knowledgeable, professional, and doesn't push unnecessary and costly repairs. More