Bill Jacobs BMW - Service Center

Best BMW Service Department After owning 3 BMWs from two different dealers, I’ve learned that Bill Jacobs BMW Naperville has BY FAR the best service department. Working with the After owning 3 BMWs from two different dealers, I’ve learned that Bill Jacobs BMW Naperville has BY FAR the best service department. Working with the advisor Don Pawlik has been a fantastic experience. The communication, expertise and efficiency of this service department, and Don, is exceptional. More

NO ONE DOES IT BETTER Don Pawlik is the BEST when it comes to professionalism and service. I have had 6 BMW'S (on my 7th) mostly from another dealership due to location. I Don Pawlik is the BEST when it comes to professionalism and service. I have had 6 BMW'S (on my 7th) mostly from another dealership due to location. I will definitely go out of my way to purchase my next one there due to Don's exceptional service. I know I can rest easy, even though my car is past its warranty because of Don. He always takes great care of me and my car. More

Don Pawlik is THE reason why I buy at Bill Jacobs BMW I strongly and highly recommend the best service manager - Don Pawlik! He is the reason I come back to Bill Jacobs BMW! Don is THE Best! I strongly and highly recommend the best service manager - Don Pawlik! He is the reason I come back to Bill Jacobs BMW! Don is THE Best! More

Deanna DeCarlo - stellar service I own a 2015 I50 X5 - my service advisor at Bill Jacobs BMW is Deanna. She always delights me with her customer service . She is a great communicator, I own a 2015 I50 X5 - my service advisor at Bill Jacobs BMW is Deanna. She always delights me with her customer service . She is a great communicator, knowledgeable about products and services (parts, warranty, insurance, etc), and she does all this with a smile on her face which makes it for a very pleasant customer experience. I look forward to working with Deanna in the future. More

Don Pawlik Excellent Service Advisor! Don Pawlik has been my service advisor for the past 6 years. He is the main reason why I have my X5 BMW service at Bill Jacobs. Don has outstanding fo Don Pawlik has been my service advisor for the past 6 years. He is the main reason why I have my X5 BMW service at Bill Jacobs. Don has outstanding follow-up, and he always makes sure I am completely satisfied with my vehicle service!! Thanks, Ben W. More

Great Service Kudos to Jeff Vobrousek for assigning Don Pawlik to deal with a serious problem with my 435XI. Don proved very knowledgeable and helpful. He made su Kudos to Jeff Vobrousek for assigning Don Pawlik to deal with a serious problem with my 435XI. Don proved very knowledgeable and helpful. He made sure all details were handled at the highest level and made sure I was always aware of the vehicle status. Just a great job! More

John in service John stout in service was very helpful. He thoroughly explained everything to me and went above and beyond to make me a satisfied customer. I would hi John stout in service was very helpful. He thoroughly explained everything to me and went above and beyond to make me a satisfied customer. I would highly recommend him when getting service at Bill Jacobs. More

Sales and Service were OUTSTANDING Bill Ernest sold my wife and I a Jeep Cherokee about 6 weeks ago. He could not have been more helpful, professional and on the ball in every aspect of Bill Ernest sold my wife and I a Jeep Cherokee about 6 weeks ago. He could not have been more helpful, professional and on the ball in every aspect of the sale. An excellent expirence. But that was not what really blew us away... We unfortunately had an issue with the car immediately as there was a problem with the car shifting in ans our of certain gears. I took the Jeep back to Bill Jacobs BMW and the problem was not only fixed within a week but it was done extremely professionally and with no hassles what so ever. Overall a phenomenal expirence More

Service Thank you to Mike A. with Bill Jacobs BMW. Great service received with every visit, very knowledgeable, and trustworthy. Always a pleasure dealing wit Thank you to Mike A. with Bill Jacobs BMW. Great service received with every visit, very knowledgeable, and trustworthy. Always a pleasure dealing with Mike A in the service department. All my needs are efficiently and in a timely manner. Thanks again. More

Oh”Happy day” Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to ev Hello we are James&Pat Wooley Of Bolingbrook,IL.Recently God Blessed us the opportunity to purchase a745LI BMW auto.Now inthis era of impatience to everything the internet is the problem solver to everything & a bit of challenge to Seniors to navigate.We are preparing for a road trip& needed help to properly operate all the great features of our car so decided to go to our closest BMW dealer who is in Naperville,IL & where we were Blessed to meet Salesman Bill Earnest (A God send).Even tho we were not purchasing an auto with him he took the time to walk us thru all the features of our car.Bill’s skillful &professionalism & knowledge of Our BMW car was awesome for us& made our BMW 101 training period great! We certainly hope to see Bill's friendly face for years to come as we come in for service & products @ the dealership.We left the dealership with total satisfaction for ourselves & ready to share our experience with others ! More