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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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September 29, 2024

Came in with a flat tire and was taken care of right away. Jacob Murrar took care of it and washed it for me. Great service all around, much appreciated. More

by Shadisaleh94
Recommend Dealer
Yes
Employees Worked With
Jadob Murrar
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2024

Services is always great with Donnie. He goes above and beyond to make you feel welcome. I'll be sure to get the extended warranty you recommended. More

by Younes
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

September 29, 2024

Thank you Mike A, you took great care of my vehicle. We appreciate your time and dedication. More

by Stella
Recommend Dealer
Yes
Employees Worked With
Mike A
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Stella, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 29, 2024

Great experience with my service advisor Donnie, he is knowledgeable and great to work with. Came in for an Oil Change and Brake Flush. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Mike, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

September 29, 2024

I came in for my first visit to get a recall performed. Donnie was my Advisor. He asked me how long I've owned the vehicle and explained only a couple of months. He was nice enough to have a tech inspect i More

by Roy
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Roy, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

Fair, prompt and responsive service. Our service representative Donnie was helpful and on top of things. More

by laurajolley
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Feel free to reach out to us if you need anything. Have a wonderful day.

September 28, 2024

Highly recommend BMW Bill Jacobs for all your service needs. Brendon was easy to work with! More

by alexmayorg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

September 28, 2024

We had a great experience at Bill Jacobs. The facilities are great, customer service was really good. I enjoyed working with the service advisor Donnie. More

by viwhitlow120
Recommend Dealer
Yes
Employees Worked With
Donnie
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

September 28, 2024

My service advisor Donnie was great. He took his time and reviewed all points of my X3. Dan showed me everything under my vehicle and made sure everything was safe for my trip to Florida More

by Angie
Recommend Dealer
Yes
Employees Worked With
Donnie. K
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Angie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. We are always more than happy to assist you if anything else comes up. Take care!

September 27, 2024

Appreciate the service I receive at Bill Jacobs BMW ,Mike A has been taking care of me for years and is a pleasure to work with each visit, takes time to explain all my service needs. More

by Bingogeri777
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

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