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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,276 Reviews
Call Service Center (630) 718-2860

1,276 Reviews of Bill Jacobs BMW - Service Center

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July 28, 2022

Steven Erazo was a pleasure to work with. Very polite and informative. Would recommend this dealership More

by jwhitehorn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 01, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

July 28, 2022

Service department was great ! I worked with Steven Erazo and had a great experience! He let me know everything my car needed and was very polite. More

by Andreuccetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Aug 01, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2022

It’s always a pleasure dealing with Mike W in service. He is very knowledgeable More

by patchin.nicole
Recommend Dealer
Yes
Employees Worked With
Mike W
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 26, 2022

Thank you to Mike A for taking care of my car on short notice, window was stuck down with rain coming and Mike was able to get me in and supply a car while they completed the repairs. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

July 26, 2022

Just wanted to take a moment and express my gratitude to Mike A. at Bill Jacob’s BMW. He is always welcoming, accommodating and knowledgeable in servicing my car. Never promises what he can’t deliver. 5+ cu More

by Agnes W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Agnes W., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2022

Thank you Mike A for always providing excellent service. You always have a smile on your face and and make getting my car fixed painless experience. More

by Stella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Stella, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Thank you again for the great review!

July 26, 2022

Thank you Mike A for the exceptional service as always. I know I can count on you. More

by antonina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Antonina, it's experiences like yours that really keep us motivated! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

July 26, 2022

Mike Alwin is the best ,I know each time my service is taken care of in a timely manner and kept up to date,thanks to Mike and the entire service time. More

by Chris Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Chris Eric, we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!

July 26, 2022

Thank you to Mike A and the entire service team for the exceptional service provided each time I come in,I know I'm in great hands each time. More

by Chris Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

Chris Eric, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2022

thank you Mike A for taking care of my vehicle. i know my car is in good hands always. More

by malarskilindsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Jul 29, 2022 -

Bill Jacobs BMW responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. Please let us know if there is anything else we can do for you; we are more than happy to help!

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