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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,276 Reviews

1,276 Reviews of Bill Jacobs BMW - Service Center

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August 26, 2022

Service at Bill Jacobs BMW was amazing ! Steven Erazo was very helpful and polite. I know I can count on him to provide excellent service. More

by rbrown637
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Aug 30, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2022

Thank you to Mike Alwin for continuing to provide to best service possible, Mike always takes the time to explain all my needs, I will always see Mike. More

by Jeff A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Aug 28, 2022 -

Bill Jacobs BMW responded

Hi Jeff, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

August 22, 2022

Jose Vargas was extremely helpful through the entire purchasing process. He was very knowledgeable of the various BMW models that I was interested in. The entire staff that I interacted with was court More

by CLEARJOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOSE VARGAS
Aug 26, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2022

Needed to get my car serviced and took it to Bill Jacobs. The service advisor Steven Erazo helped me out and was happy with experience More

by chrssmth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Aug 24, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

August 18, 2022

Went to Bill Jacobs to get my car serviced and had a great experience and worked with Steven Erazo More

by beamer1915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Aug 19, 2022 -

Bill Jacobs BMW responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 18, 2022

Worked with Steven Erazo at Bill Jacobs and he explained exactly what my car needed. Great service More

by beamer1915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
steven erazo
Aug 19, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Feel free to reach out to us if you need anything. Have a wonderful day.

August 03, 2022

From the moment I made my 1st appointment with the BMW dealership to have my car service I was already pleased with the customer service I met Mr. Nick Huerter who greeted me with a genuine smile and hand More

by SHERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Aug 04, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 02, 2022

I really like their service. Took our car in today and Nick our service person was great. Took time to show me what the issue was, explained everything, was super friendly and he More

by Bonny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 04, 2022 -

Bill Jacobs BMW responded

Hi Bonny, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

July 30, 2022

I have a concern about diver side mirror is not folding completely like passenger side. Service people I contacted compare with other vehicles and explained me the reason for that. More

by Joseph Abraham
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don't remember
Aug 02, 2022 -

Bill Jacobs BMW responded

Hi Joseph, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 29, 2022

Nick H in service did a great job with a prompt return time of my bmw. More

by Natalie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Aug 01, 2022 -

Bill Jacobs BMW responded

Hi Natalie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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