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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,145 Reviews
Call Service Center (630) 718-2860

1,145 Reviews of Bill Jacobs BMW - Service Center

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April 18, 2022

Thanks to Mike Alwin for always taking care of my services , been dealing with Mike for years and he is the reason I will continue to buy BMWs More

by jimjacobson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi, we're happy you found Mike Alwin to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2022

Thank you to Mike Alwin for the great service, Mike always takes care of my car and know I can trust anything Mike says, he has been my advisor for years. More

by Kslice13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 29, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Bill Jacobs BMW! We can't wait to see you again, have a great day.

March 29, 2022

Very prompt. Very courteous. Never waited too long for finance, explanation of options was thorough and never felt pressured to buy. Staff very personable. More

by Tonynebo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pandola
Report | Print
Apr 28, 2022 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 26, 2022

The service department was very professional and quick to respond. I had the unfortunate luck of hitting a pothole and blowing out my tire less than an hour after purchasing my car. Alex in the service depar More

by Williams_hollie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Report | Print
Apr 28, 2022 -

Bill Jacobs BMW responded

Hi Williams_hollie, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

March 26, 2022

Thank you Mike A for taking excellent car of my car. You always do a great job. More

by Stella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Dec 08, 2022 -

Bill Jacobs BMW responded

Hi Stella, we are very happy to have provided you with such a positive experience! We hope to see you soon!

March 26, 2022

Thank you to Mike Alwin for the great service always provided each service visit,I know Mike will always make my visits seamless. More

by lnewberry23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 28, 2022 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 26, 2022

Mike A had excellent customer service, I am very pleased with my experience. I will be coming back! More

by Rita Jean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 28, 2022 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 26, 2022

Thank you Bill Jacobs BMW for the excellent customer service. I highly recommend Mike A! More

by Tyler Rau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 28, 2022 -

Bill Jacobs BMW responded

Tyler Rau, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

March 26, 2022

Bill Jacobs BMW provided the most excellent service. Thank you to Mike A for his amazing service! More

by Jeff A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Apr 28, 2022 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Thanks again for taking the time to leave us this information about your recent visit. Take care!

March 23, 2022

Thank you to Mike Alwin for taking care of my car recently, had a flat tire and Mike was able to get me in immediately and get my tire changed. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
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