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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,276 Reviews
Call Service Center (630) 718-2860

1,276 Reviews of Bill Jacobs BMW - Service Center

Sort by
September 13, 2022

Steven Erazo went above and beyond to make my experience servicing my car amazing! Very helpful. More

by ashok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 15, 2022 -

Bill Jacobs BMW responded

Hi Ashok, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 13, 2022

Great dealership! Clean and service was amazing. Steven Erazo was able to explain everything my car needed done and was very nice. More

by Venkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 15, 2022 -

Bill Jacobs BMW responded

Hello, thank you for your kind words! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

August 31, 2022

Shout out to Mike Alwin at Bill Jacobs BMW! Always provides 5-Star service and delivers what he promises. Thanks for making sure I never have any worries with my car. More

by Agnes W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

August 31, 2022

Great experience bringing my car in for service. Nick Huerter is the best. He made the process very smooth and was wonderful to work with. More

by Susie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi Susie, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

August 31, 2022

Nick H went above and beyond with customer service and information provided, will recommend family/friends. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hello Kevin, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

August 31, 2022

Great dealership kept me informed of progress made on my car. Steven Erazo is the best More

by tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hello Tyler, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 31, 2022

Steven Erazo was an amazing service advisor. He was very helpful and informative. Great experience More

by Roy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi Roy, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. If you have any further questions, please give us a call. We're always happy to help!

August 31, 2022

Thanks to Steven Erazo for providing excellent service. Dealership is great and I know I can count on them to continue providing a great experience. More

by Montez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi Montez, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2022

Had a great experience at Bill Jacobs BMW today. Came in with a brake concern and dealt with Nick H. He communicated everything to me throughout the whole process. I will be going to Nick H with all More

by JKopp36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick H
Report | Print
Sep 03, 2022 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 30, 2022

Mike A is the best , anytime I have a question or need to stop in to see him , Mike always takes the time to go over any questions I may have. More

by Bingogeri777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike A
Report | Print
Sep 02, 2022 -

Bill Jacobs BMW responded

Hello there! We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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