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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,154 Reviews

1,154 Reviews of Bill Jacobs BMW - Service Center

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October 13, 2024

Jeff and everyone at the dealership is very knowledgeable and professional. It’s always a great experience. More

by Dwunder61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2024

They are always able to get me in asap when problems arise and provide me with a loaner. They are great with customer service and support. Jeff always does a great job as my advisor. More

by Bkedz75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi Bkedz75, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!

October 10, 2024

Alex Flinn always provides the best service. Bill Jacobs BMW has been great to do business with. I recommend this company. More

by Jacob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Jacob, thank you so much for your high rating! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2024

Jeff was very professional and communicated well. Reason I hate going to Patrick is that I have to keep calling in service to figure out whats the status which normally takes several attempts. At bil More

by aamirbilgrami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 09, 2024

I havn’t serviced at a dealership in more than 4 years. I recently had an appointment with Alex Flinn and was delighted with great service. No pushy sales tactics and provided great service. I’ll be back f More

by Collin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Collin, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 07, 2024

Alex was wonderful during my visit. He went through all the services and showed me how to operate a few things on my X7. It was a great first impression. More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Jill, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 05, 2024

Brendon was excellent service manager today. Bill Jacobs BMW is best in class service center. More

by timothymeganil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found Brendon to be so supportive during your experience here at Bill Jacobs BMW. We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

October 04, 2024

The customer service by Jeff was amazing! He was very thorough when I dropped my car off. Also, when he called me to tell me about the service that was done. More

by vzwiezen01
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello, we're happy you found Jeff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

October 02, 2024

Alex Flinn was a huge help on my last visit. He worked with my Insurance company to get the repairs done the right way. I appreciate all his hard work. More

by Maureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hello Maureen, we're happy you found Alex to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2024

Alex Flinn made it so easy to bring our car in for service. He had the tech come out right away to inspect the vehicle. Then made us only wait 45min to do the service. Fantastic service. More

by William
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
Nov 14, 2024 -

Bill Jacobs BMW responded

Hi William, thank you for taking the time to leave a review for us at Bill Jacobs BMW. We're happy we could meet your expectations!

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