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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,244 Reviews

1,244 Reviews of Bill Jacobs BMW - Service Center

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February 06, 2025

My Service Advisor Alex Flinn always calls me with any details of repairs that are needed. I like that he helps with the cost and is accurate with the timing of completion. More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 05, 2025

I would highly recommend purchasing your vehicle here at Bill Jacobs BMW. Make sure to schedule your service with Alex Flinn. You will be a happy customer. More

by Joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 04, 2025

Great service from start to finish. Alex Flinn had made the visit go smoothly and continued to follow up with me while the technician worked on my car. More

by Darrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
February 03, 2025

I definitely would recommend Alex as your service representative. He is honest, kind, and makes the service experience great. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
January 31, 2025

Great service from Brendon and his team. They did an inspection with me while the vehicle was on the lift. Very cool experience. More

by Nicolasforester02
Recommend Dealer
Yes
Employees Worked With
Brendon
January 31, 2025

Bill Jacobs had always taken care of my car. Brandon and Dan helped my with a screw in my tire and had me out in no time. I always appreciate the willingness to help! More

by Rick
Recommend Dealer
Yes
Employees Worked With
Brandon,Dan
January 30, 2025

A 5 star review for a 5 star dealer. Brendon my service manager and Dan the master tech gave me a complete run down of my "new to me" 440. I loved being able to see under the car and the More

by Roy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon,Dan
January 30, 2025

Great customer service goes a long way. My advisor Brendon really understands that. That is why keep coming back. Keep up the great work! More

by Zach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
January 30, 2025

Love my new X3! My first service was great along with my advisor Brendon! The dealership is beautiful as well! More

by Monat.4u299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
January 30, 2025

Always impressed with the professionalism here. Brendon is transparent with the work that is needed and gives me an outline of future services. Much appreciated! More

by Andrew.luetz
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon
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