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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,140 Reviews

1,140 Reviews of Bill Jacobs BMW - Service Center

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November 22, 2024

My husband and I were grateful to have Alex Flinn as our advisor. His actions showed that he really cared and was genuine with his recommendations for which repairs were needed. More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
November 22, 2024

I’ve had Jeff Hulsebus as my service advisor this time and in the past. Jeff is fantastic to deal with very knowledgeable and takes care of all my requests. More

by AV00178
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
November 21, 2024

Jeff the service advisor explained in detail the services that will Be performed- never pushed for the optional ones while laying out the options More

by Sb
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service department
November 20, 2024

I bought my first Electric car from Bill Jacobs. I had to comeback for a software issue. Alex Flinn was very helpful and explained what happened. My vehicle was fixed within a day. Happy customer. More

by Ravi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
November 20, 2024

Jeff was a great service coordinator. I felt confident in choosing repair items based on his recommendations More

by Karen. Desjardins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
November 19, 2024

My first visit since purchasing my 3-series was fantastic. The service area was amazing and Alex Flinn was helpful. I’m so happy I chose to buy a BMW from Bill Jacobs. More

by Theodore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
November 19, 2024

I was impressed with Jeff's commitment for going the extra mile. I appreciate his genuine concern. More

by mendemichael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
November 18, 2024

The entire staff was awesome. Donnie and Dan the shop foreman were excellent with going over my vehicle. More

by Shah
Recommend Dealer
Yes
Employees Worked With
Donnie
November 18, 2024

Great service from our writer Alex Flinn. The dealership was fantastic as well. I recommend you visit this dealership if you own a BMW. More

by Gale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
November 18, 2024

Donnie was extremely experienced and knowledgeable. Very informative and patient. He listened to our wants and needs. More

by Keith
Recommend Dealer
Yes
Employees Worked With
Donnie
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