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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
1,250 Reviews

1,250 Reviews of Bill Jacobs BMW - Service Center

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June 11, 2025

I have high a high rating for Alex Flinn my service rep. Through the entire process Alex was informative, honest, and understanding. This Dealership is highly recommended. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 10, 2025

I just purchased an X3 at Bill Jacobs BMW. My first service visit with Alex Flinn was enjoyable. I really like the perks and customer service from the service team. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 09, 2025

I couldn’t be more happier with the service from Alex Flinn. He was so helpful, kind, and had a genuine demeanor. More

by Yolanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 05, 2025

My personal experience is that Bill Jacobs BMW is the best dealership. Kudos to Alex Flinn in the service department. I’ve been a customer over the last 10 years. Recommend More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 04, 2025

Alex Flinn has always been that helpful service writer. My daughter usually brings our cars in for service and Alex is very good at communicating which service or repairs are needed. I like the trust and h More

by Mikel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 03, 2025

I had the pleasure of working with Jessica and she was exceptional! From start to finish, Jessica was incredibly knowledgeable, attentive, and made the entire process seamless. Her professionalism and gen More

by Johnwillberd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Presniakovas
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Amazing service. My BMW M3 has only been serviced with Alex. He knows my car inside and out. He is super knowledgeable and provides the best service. More

by Matthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
June 02, 2025

Alex Flinn provides excellent service. Anytime I need to get my vehicle in, he accommodates for my schedule. I love that luxury convenience. More

by Bryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 30, 2025

Alex Flinn always takes his time with his customers. I never feel rushed or ignored. For years he has provided the best service. More

by Sonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
May 30, 2025

I love my BMW. I love the service. Alex Flinn and the BMW service staff do an excellent job, and make their customers feel important. Never going to another brand. More

by Natilee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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