Bill Hood Chevrolet - Service Center

Oh man, Tom and Mr. Serpas made friends with the With the person that purchased my 2022 Chevrolet Truck so I Was able to buy my 2024 Silverado Truck From the hood dealer Serpas made friends with the With the person that purchased my 2022 Chevrolet Truck so I Was able to buy my 2024 Silverado Truck From the hood dealership in Covington. More

Every time I get something fixed it’s always something different happens went to get check engine light seen about it’s still on after a couple years and just went for something because emissions system c different happens went to get check engine light seen about it’s still on after a couple years and just went for something because emissions system codes came up paid $810 and now engine and transmission showing something is wrong!!!!! More

Mark Johnston is customer oriented and very personable. Hood has good service but an exceptionable service advisor makes it great. Only problem is on my Chevy app it shows "service in progress". The app n Hood has good service but an exceptionable service advisor makes it great. Only problem is on my Chevy app it shows "service in progress". The app needs a "tune up" More

Excellent service and would recommend them to my friends and family. Fast friendly service. Nice people and family. Fast friendly service. Nice people More

Great service, Great service, Great service, Great service, Great service, Great service, Great service, Great service. service, Great service, Great service, Great service, Great service. More

Poor service truck dropped off at 7am for a seat belt tensioner . There was a recall on driver side seat belt. The service person said the safety recall was over. I was quoted 1 hrs to replace seat belt tensioner . There was a recall on driver side seat belt. The service person said the safety recall was over. I was quoted 1 hrs to replace seat belt tensioner then I was charged for 1.5 hrs. Usually wash vehicle not this time. More

Poor service brought In for 7am as instructed . I was the 3rd vehicle in line. I received my truck around 5 pm Also the seat belt tensioner was replaced . I was quoted 1 hr labor was charged 1.5 h I was the 3rd vehicle in line. I received my truck around 5 pm Also the seat belt tensioner was replaced . I was quoted 1 hr labor was charged 1.5 hrs labor. This seat belt tensioner was on a recall. When I inquired l was told the recall was over. More

Easy to arrange an appointment, friendly service staff. Did not have to wait too long for the oil change on my Vette. Good experience. Also, found time to visit with Bill Hood's "Corvette" guy, Tom Harm Did not have to wait too long for the oil change on my Vette. Good experience. Also, found time to visit with Bill Hood's "Corvette" guy, Tom Harmon. Enjoyed my visit! Planning on using you for future oil changes and maintenance on my 2014 Vette. More

I was overall satisfied. But this was an unexpected repair, and the business model is obviously built for maintenance appointments, and I can understand. However, I had a v But this was an unexpected repair, and the business model is obviously built for maintenance appointments, and I can understand. However, I had a vehicle that was disabled and still under warranty. I purchased the vehicle at that location as well as have it maintained there, and basically got put in back of the line because I didn't have an appt for an unexpected repair. I do think they did their best to get to it based on their workload and get it fixed. But I had no real diagnosis for a day and a half and had no vehicle to go to work in. Once they diagnosed the problem, they fixed it very quickly. More

Bill Hood is a Great dealership to deal with customers. We went to 3 different Chevy dealerships before we could get what we wanted instead of trying to settle for what they had. And they are still treatin We went to 3 different Chevy dealerships before we could get what we wanted instead of trying to settle for what they had. And they are still treating us with dignity and respect. I Thank them for that! More