Bill Estes Toyota

I was in town on business. My rental car's tire low pressure light. Butler Toyota was right around the corner from work. They added air to all 4 tires, found a nail in one of the tires and plugged th pressure light. Butler Toyota was right around the corner from work. They added air to all 4 tires, found a nail in one of the tires and plugged the hole. Here's the thing. I own a Toyota but the rental car I was driving was a Chrysler!! It was rainy and I was afraid to drive it across town to a Chrysler dealership. Not only did the guys at Butler help me out but they refused to charge for their efforts!!! I tell you, if I lived in Indy, my next car would be purchased from Butler as well as all of my servicing. More

From the minute I met Ryan until I drove off the lot a few days later with my new leased Rav4, Ryan was the best sales representative I have ever worked with. I don't know any single women who feel comfo few days later with my new leased Rav4, Ryan was the best sales representative I have ever worked with. I don't know any single women who feel comfortable shopping for a new car. Most feel they will be taken advantage of i never felt that way with Ryan...he did every thing he could do to make sure I got a payment I could afford. Ryan is courteous, informative, assuring, knowledgeable....a real gentleman. He did a super job with all aspect of my purchase. Even found the color I wanted at another dealership and kept me informed of when it would be available. He confirmed my two appointments the day before. I would recommend him to anyone and hope he is still at Butler when I get my 4th Rav4 three years from now!! More

I started off on the internet with Jim Kincaid. Jim did an outstanding job addressing all of my questions online. Jim introduced me to Michael McNutt who did an outstanding job of selling me my new Sienna an outstanding job addressing all of my questions online. Jim introduced me to Michael McNutt who did an outstanding job of selling me my new Sienna. Michael introduced me to Vic Mirza who did an excellent job of completing the transaction. Three great people - great buying experience - thank you! Tom Smith More

Marie followed up promptly and was very helpful . Mo was great to work with and answered all my questions about the minivan. Both were very friendly and courteous. great to work with and answered all my questions about the minivan. Both were very friendly and courteous. More

Ron Scott was very friendly, knowledgeable, patient, and a great listener. He was thorough and respectful. I would recommend him to anyone I know that is looking to purchase a vehicle. Thanks Ron! a great listener. He was thorough and respectful. I would recommend him to anyone I know that is looking to purchase a vehicle. Thanks Ron! More

Hamed went out of his way to make sure we had everything we needed on the day of purchase! Then, he continued great service by following up days, weeks and months later to make sure we were still happy! Ham we needed on the day of purchase! Then, he continued great service by following up days, weeks and months later to make sure we were still happy! Hamed and Butler Toyota made buying a car enjoyable and easy! More

My pleasant experience in leasing another Camry from Butler Toyoya started with an e-mail communication with Bella, confirming the availability of the 2014 models. She greeted me at the door and passed Butler Toyoya started with an e-mail communication with Bella, confirming the availability of the 2014 models. She greeted me at the door and passed me along to Chris. My wife's description of him and his style (she just leased a Prius) matched my own experience. Warm, friendly, and enthusiastic are the terms I'd used to describe the staff there, which includes Randy. Everything I needed to know to make my decision was shared graciously. Chris even allowed me to make a color change at the last moment, for which I am very grateful. Am now enjoying getting to know my new car and sharing it with colleagues and friends. All in all, a very nice and pleasant experience. More

Using sisters computer. I Karen Verdill Gratz do not have a personal computer. Jon was very accommodating , knowledgeable, and professional. Leo is very happy with the car. Karen and Leo both agree Jon sho a personal computer. Jon was very accommodating , knowledgeable, and professional. Leo is very happy with the car. Karen and Leo both agree Jon should receive a BIG bonus!!!!! He is extremely helpful and kind. Mr. Butler needs to know what a great employee he has in Jon. It is ok to check with me, Kay DeLuca that this information is correct and dictated to my sister, Karen Verdill Gratz. More

I cannot say enough wonderful things about Amber; she is really a model employee for this company. I had an issue with our gap insurance and Amber was the person who truly listened to our issue and was inte really a model employee for this company. I had an issue with our gap insurance and Amber was the person who truly listened to our issue and was interested in finding a resolution for us. She is extremely professional and very kind - all of the time; she never got annoyed with my questions or concerns - she was polite every single time she interacted with us. For me, working with Amber is like working with a friend. After getting in touch with her - our issue was solved in a day. I have her to thank for being able to put this issue to rest and will definitely recommend her to anyone in the market for a new/used vehicle. She is awesome - and I am so thankful that I got to work with her! More

It's not often that you can give an outstanding to every aspect of such a large purchase/big decision. I've been a customer of Toyota for many years and decided that I had a specific interest in ano every aspect of such a large purchase/big decision. I've been a customer of Toyota for many years and decided that I had a specific interest in another car this time. I stopped in to look at the new cars, talked with Randy about my interest in a change this time, and he took my information and would let me know if something came in. He called me within a couple of weeks to let me know a great car had just come in ... and he held it for me to look at first. Randy and Jon worked with me over the next few days - answering my questions and giving me the opportunity to decide whether it was right for me. They worked with me on price and it felt like a win/win for both of us. There was no pressure, no fast talking sales pitch ... they were just patient and fun, and genuinely wanted me to find the right car for me. They were wonderful in saying that if this particular car wasn't right, they'd continue to look until they found it. Well, this was the right car -- totally different from what I was looking for, but I'm totally in love with it. They took me through every process, working with my schedule, and never pressuring me in any way. They've made me a fan of how car buying should be done ... and I'll go back to them when the time's right to change again. I would definitely recommend them for buying or leasing a car ... new or used! Ask for Randy Miles and Jon Drumwright! More