Bill Estes Toyota
Indianapolis, IN
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Bella, Kathleen and Randy made my experience with Butler a pleasure. All three were courteous, friendly and knowledgable. I am going to recommend Butler Toyota and the three of them to anyone I know in the a pleasure. All three were courteous, friendly and knowledgable. I am going to recommend Butler Toyota and the three of them to anyone I know in the market for a new car. Such a great experience. More
The purpose of our visit to Butler Toyota was to purchase a new vehicle for our daughter. What a wonderful experience it turned out to be. Matt Brown was the ultimate professional! He took time with me, m a new vehicle for our daughter. What a wonderful experience it turned out to be. Matt Brown was the ultimate professional! He took time with me, my husband and our daughter. The man must be a magician because he made all three of us very happy and satisfied! That isn't an easy thing to do. She thought she wanted a FJCrusier but we were encouraged to look at everything. Great idea! She fell in love with and ended up chosing a Venza! He explained the 2014 Venza XLE inside and out to our daughter. She is over the moon! Matt made my husband (a retired banker) a happy man with the financial end of the purchase. This is the second vehicle we have purchased from Butler. (Shannon traded in her 2005 Rav4 in this deal.) It will not be the last. I couldn't rate the dealership or Matt high enough! We will be back and I will send anyone and everyone I know to Butler Toyota Scion. Sending a big big THANK YOU to BOB BUTLER and to MATT BROWN!! Sincerely, Nancy S. Roberts More
I saw a used Honda CRV online that I was interested in. I worked with Ron Rangel-Scott and purchased the vehicle after two visits. My experience with Ron was great. He was easy to work with, able to answ I worked with Ron Rangel-Scott and purchased the vehicle after two visits. My experience with Ron was great. He was easy to work with, able to answer questions and gave me options to consider. He did not pressure me to make hasty decisions. Overall, the experience of working him was excellent. The only criticism I would make concerns the finance process, which Ron was not a part of. The finance manager was fast talking, extremely high pressure, neglected to explain the interest rates, etc., and was totally focused on getting me to add a warranty to my purchase. There was also some theft prevention system that I need to sign papers to transfer to my name - neglected to say there was a $200 charge - which suddenly appeared on my paperwork. I had it removed. The total focus was how much my payments would be with the warranty and even encouraged me to finance the total purchase. I was determined that I was not adding anything on to my purchase and stuck to my decision. Thought I would never get out of the room - think I was in there an hour. I have no idea if I got the interest rate I was supposed to according to my credit union. I need to check with them to find out. It was fast talking and high pressure all the way without any clear explanation of what my options were. So - Ron Rangel-Scott - highest rating. Finance Manager - lowest rating. More
Kathleen, Randy, and Bella were all wonderful to work with and really made this experience an easy one! I had never leased a car before and they were more than happy to explain how that process works. I with and really made this experience an easy one! I had never leased a car before and they were more than happy to explain how that process works. I absolutely love my new Rav4! Working with the team at Butler Toyota made this process easy and enjoyable. Thanks again! More
Why - They had a great selection of vehicles from which to choose, especially Toyotas. Why - The employees were knowledgeable, friendly, and answered all my questions. I could of done with out the sa to choose, especially Toyotas. Why - The employees were knowledgeable, friendly, and answered all my questions. I could of done with out the sales pitch for the extended warranty and Ziebart but they were just doing their job. More
I had not purchased a car in 12 years and was very anxious about the process. I had a budget in mind and Michael found several choices for me and was very patient. He answered all my questions and anxious about the process. I had a budget in mind and Michael found several choices for me and was very patient. He answered all my questions and showed me how the car operated before we took the test drive. Any question I had about the service, tires, mileage he answered without hesitation. I bought the right car for me and the price was right on target. Thank You Michael and Butler Toyota, Sheryal More
Leasing a car at Butler Toyota was an excellent experience. The staff was all very friendly and easy to work with. We will be purchasing another car in the next couple of months and will be returni experience. The staff was all very friendly and easy to work with. We will be purchasing another car in the next couple of months and will be returning to Butler Toyota. Thank you. More
My wife and I were in the market for a new car to replace her '02 car. After doing some research online to determine which vehicle we wanted we contacted Butler Toyota, where I had bought a Prius from in '05 her '02 car. After doing some research online to determine which vehicle we wanted we contacted Butler Toyota, where I had bought a Prius from in '05. We came to the dealership on Thursday evening and met Jeff Dunn. He was very attentive to what we were looking for and put my wife and I at ease. We test drove a Highlander and was impressed with how it drove and the features. Jeff offered to setup an appointment for us for the next day which was his day off. As we started talking about price and specific model we found out the vehicle we had wanted was already sold. So we looked for a similar model. We ran into a bit of an issue and Jeff called in one of the business managers to help us understand the pricing and offered us a similar vehicle which we decided worked for our budget. It was nice that Jeff came in on his day off to help us get the best value for a new car. He even went out of his way to take my wife back home so she could get to work. When working with Vic on the final paperwork he was very friendly and explained things in great detail. Overall it was a great pleasure to work with Butler Toyota again for our new vehicle. More
we had an awesome experience Andy Skinner went the extra mile and got us a great deal on a brand new Toyota Corolla. he helpd us with picking up the color we want he went over all the features of the car wi mile and got us a great deal on a brand new Toyota Corolla. he helpd us with picking up the color we want he went over all the features of the car with. More