Bill Estes Toyota

I bought my Certified-Used Toyota Corolla recently on Dec. 20. I was so very excited to buy my car outright with cash. I worked very, very hard for two years to save up the money to do so. My sales-perso Dec. 20. I was so very excited to buy my car outright with cash. I worked very, very hard for two years to save up the money to do so. My sales-person, Jesse Mattysse was knowledgeable about the vehicle and let me take my time picking it out. He was great! Though, it took some time to get in for finalization with Malcolm Fintcher- he was also tremendous in helping me pick out a warranty as well as helping me with pricing. My experience initially was great. However, when it comes to the woman who does the Title, Mel, my experience has turned from great to devastating. I am an expecting mother who has many doctors appointments as well as work to think about. I was told my title would arrive 21 days after purchase-- AT THE LATEST. When that deadline had passed by a couple of days, I was slightly concerned, due to my Temp Plate expiring the upcoming weekend, so I called. Initially I had to leave a message and wait for the call-back. She finally called me back the following day late afternoon. I spoke to Mel, she apologized for the mistake of running late with the title and said she was sending it out the very next day (a Friday). So, over the weekend, my Temp Plate expired. By Tuesday, I still hadn't received my Title. I called Mel again in the morning after the mail was delivered and received a call back around 2pm. She, again, apologized and said she had not sent it out yet. To make up for the inconvenience she was going to overnight it that day. Now, 2 days after the call and over a week since my original call of concern, I still have not gotten the title to my car. Unfortunately, due to not being able to drive it, and having to call into work due to lack of transportation, I no longer have a job. So now I am a single, unemployed mother-to-be who cant get to her doctors appointments with a $13,000 in-usable vehicle, solely due to someones "mistake", which I'd say is more like just being plain lazy. I would NOT recommend going through this dealership on that fact alone. More

We decided to come to Butler Toyota because we found a vehicle like we were searching for through the internet. We were pleased with Marie's work on the phone, she remembered our name, and was very frien vehicle like we were searching for through the internet. We were pleased with Marie's work on the phone, she remembered our name, and was very friendly. We also talked with Ryan on the phone and he made an extra effort to be there when we came in to see the truck we were interested in. Ryan was friendly and helpful and professional. We also finished the deal with Vic who was friendly and competent. We felt the deal was fair and were glad too get a decent trade-in offer. We would have liked to finish the deal more quickly, it took 3 hours even though we decided in less than one hour, but that is the only thing we would change. Like Vic said, "Buying cars is not the same as buying a carton of milk." Thank you. Ron & Melody Carter More

The entire team was great. They were accommodating of my busy schedule and budget. The experience was smooth and efficient and I got an amazing car at a great price. Will definitely be back. busy schedule and budget. The experience was smooth and efficient and I got an amazing car at a great price. Will definitely be back. More

We came in looking for a new tacoma prerunner. Ron was the only sales professional that approach us while we where looking for a tacoma. He was very knowledge and a real pleaser dealing with him. We lea the only sales professional that approach us while we where looking for a tacoma. He was very knowledge and a real pleaser dealing with him. We leased the new truck that evening. We would recommend any one to go to Butler Toyota and ask for Ron to help them with the process. John & Linda Shrake More

I recently purchased a Toyota Highlander at Butler Toyota in Indianapolis. I worked with Ryan Eblin and he was outstanding. I have never enjoyed car shopping/buying, but I will have to say Ryan made this exp in Indianapolis. I worked with Ryan Eblin and he was outstanding. I have never enjoyed car shopping/buying, but I will have to say Ryan made this experience very pleasant! I did a vast car search during this purchase- I drove over 10 cars and worked with at least 12 dealerships, Butler was my first stop and because of Ryan was my last as well. Ryan was extremely professional, very knowledgeable, NOT one bit pushy and most of all he was a straight shooter! If you are in the market for a new car, I highly recommend you stop by and see Ryan. More

Jeff Dunn is phenomenal. Very patient, not pushy. I will go to no other sales person in the future. I would have given the overall experience a "great" but the push for the extended warranty was over the to go to no other sales person in the future. I would have given the overall experience a "great" but the push for the extended warranty was over the top (not Jeff). Highly recommend this dealership. More

My case was, by no means, an easy one. The boys worked with me, for me, and at times in spite of me to get the deal done. I'm happy with my vehicle and appreciate your diligence. with me, for me, and at times in spite of me to get the deal done. I'm happy with my vehicle and appreciate your diligence. More

Cole was extremely helpful when I was shopping for a car. I knew nothing about cars and had no idea what I wanted, and he was patient with me and helped me narrow it down to one that had everything I wanted. I knew nothing about cars and had no idea what I wanted, and he was patient with me and helped me narrow it down to one that had everything I wanted. Malcolm was also extremely helpful in explaining the warranty and financing! More

Andy was excellent to work with during our buying process. He made sure we bought the vehicle we wanted. He spent extra time with us and was extremely patient with all of our questions...even when we process. He made sure we bought the vehicle we wanted. He spent extra time with us and was extremely patient with all of our questions...even when we changed our mind at the last minute and switched to a different vehicle. He was willing to come in on our day off to be sure we received our floor mats! I would highly recommend Butler and Andy to anyone. While researching the trade-in value for our car, I inadvertently submitted for an online quote. Within 5 minutes Bella contacted me. When I told her we were working with Andy, she could have moved on to her next lead. Instead she stayed in contact with us throughout the buying process to be sure we were happy with our experience. Excellent customer service! More

My husband and I had a great experience working with the staff at Butler Toyota. Andy Skinner was very informative. He took time to ask questions to determine exactly what our family needed in a new vehic staff at Butler Toyota. Andy Skinner was very informative. He took time to ask questions to determine exactly what our family needed in a new vehicle. He was extremely patient by answering all of our questions. We feel he went above and beyond our expectations to make sure we were satisfied with our decisions. (We planned to lease a car but ended up leasing a car and a van). Randy also provided friendly, professional service. More