Bill Estes Toyota

These guys know their stuff! Ron was very knowledgeable on the 2015 Highlander my wife and I purchased. We felt NO pressure to make a decision. Vic, in finance, was also great t Ron was very knowledgeable on the 2015 Highlander my wife and I purchased. We felt NO pressure to make a decision. Vic, in finance, was also great to work with and extremely fast and efficient getting our financing worked out. More

Nice working with Cole Wallace We had a nice, non-pressured experience working with Cole Wallace. He was very knowledgable about the vehicle I purchased and re-affirmed a previous, We had a nice, non-pressured experience working with Cole Wallace. He was very knowledgable about the vehicle I purchased and re-affirmed a previous, positive experience I had when buying my first Toyota at Butler. More

Wonderful Experience! We had an excellent car buying experience. Ron was fantastic. He was very kind and respectful. He took the time to address our specific needs and a We had an excellent car buying experience. Ron was fantastic. He was very kind and respectful. He took the time to address our specific needs and answer all of our questions. We absolutely love our new Avalon and are so appreciative to Ron for the phenomenal customer service he provides! We highly recommend Ron to anyone looking to purchase a vehicle from Butler Toyota! More

Highly Recommended! Ron and Max made my buying experience on my dream car, Porsche 911 Carrera S, a friendly and memorable experience. Great job guys! I appreciate all yo Ron and Max made my buying experience on my dream car, Porsche 911 Carrera S, a friendly and memorable experience. Great job guys! I appreciate all your hard work. More

Excellent Customer Care I leased a 2014 Toyota Camry from Andy Skinner and could not have enjoyed the experience more. The dealership was busy that day but Andy made me feel I leased a 2014 Toyota Camry from Andy Skinner and could not have enjoyed the experience more. The dealership was busy that day but Andy made me feel very taken care of and comfortable. This is the second car I've leased from him and I will definitely go back. More

Happy FR-S Owner The first time I saw the FR-S was at an event in Indianapolis hosted by Butler Toyota Scion and it really impressed me - the style, the history, the a The first time I saw the FR-S was at an event in Indianapolis hosted by Butler Toyota Scion and it really impressed me - the style, the history, the athleticism. When the opportunity came for me to buy my first car, I didn't have to think long before I was settled on the sporty Scion. Working with Andy Skinner was a great first car buying experience. He made the process simple and enjoyable and I walked away with the perfect car. More

The Management Taunted us to take our business elsewhere MANAGEMENT IS TERRIBLE!! I ordered a "custom" truck in May. It's been three months and now it's "lost" and they can't give me a definitive answer for MANAGEMENT IS TERRIBLE!! I ordered a "custom" truck in May. It's been three months and now it's "lost" and they can't give me a definitive answer for anything. Well I move out of state in a day, so I need a truck to haul my trailer NOW. They refused to give me a loaner, or even pay for a Uhaul van. Out of desperation/frustration I cancelled my order and took my business across the street to Ed Martin Acura because they were great to my mother. The salesman at Ed Martin got this "really complicated custom order" transferred into the Acura lot the very next day. Literally under 24 hours after I walked in the door. And what do ya know? It turned out $3,000 cheaper. The dealer that traded to Ed Martin Acura said that they actually got the same request from Butler awhile back. You know a business is bad when other Toyota dealers are pissed off and won't work with them... After Butler management was rude to me, and then even worse to my father (a multi-year loyal customer), I would not recommend Butler Toyota to anyone unless you enjoy vague answers, rude service, and mysterious wait times that they can't explain. As analyzed by a couple of business folk, I can tell it's not my agent. I know the sales agent (Andy) is an honest and fair man based on my father's previous experience. Something happened at the management level in the last few years. Andy was great to work with and really tried hard to make things work, but the management here is so bad that he couldn't really do anything. Kudos to Andy. Shame on you management, you guys suck at your job. And I will be emailing your owner about how the terrible supply chain, failing intrafacility relationshionships, and downright disrespectful customer service that is driving this facility into the ground. Taunting us to take our business elsewhere is probably the worst thing you could possibly ever do in retail sales industry. The incompetence is literally incomprehensible. Good news, they did refund my $1000. I asked to speak with Stephanie Gibson and they said she was out for the day... I look into the glass walled management office and saw her at her desk. One last lie to top them off. Eric (the rudest of them all) had the pleasure of giving me back my $1,000 as I rolled up in my brand new Tacoma exactly like their "special order" More

Extremely disappointed We were extremely disappointed in how we were treated after we bought our car in June. We didn't receive the paperwork & title info in a timely manner We were extremely disappointed in how we were treated after we bought our car in June. We didn't receive the paperwork & title info in a timely manner & after a lot of hassle & stress trying to get it resolved, found out they made a mistake. Even after the hassle involved getting everything resolved with only 2 days left until our payment was due, they treated us as if we did something wrong when we were the ones following up on everything. The lack of customer service was shocking & frustrating. It was obvious they didn't care about our business. This was after having a bad experience buying another car with them 12 yrs ago. I would highly recommend NOT using them to buy a car. More

4Runner Butler Toyota in Indianapolis states that integrity is part of it's namesake. You see these statements and take them with a grain of salt. Everyone Butler Toyota in Indianapolis states that integrity is part of it's namesake. You see these statements and take them with a grain of salt. Everyone these days make claims of exceptional customer service but few support it. My recent experiences, and over the years, give me complete confidence in every aspect of their business. Butler Toyota does exercise integrity as part of its operation from top to bottom. Patrick and his staff are exceptional and can be trusted with the upper echelon of auto service organizations. Ryan in sales was the most knowledgeable, accommodating, and believer in his product than any person I've ever dealt with in purchasing a vehicle. Max rounded out my recent experience closing my new purchase with personality, care and integrity as Butler Toyota claims. If i wasn't a life long customer before...I am now. Thank you Patrick, Ryan, Max and Butler Toyota for a great experience. You all deserve a standing ovation. More

John Bostic, Used Car Manager, to the rescue I recently purchased a used vehicle with Butler Toyota and had an engine problem within the first 55 miles. John Bostic worked with me to remedy the I recently purchased a used vehicle with Butler Toyota and had an engine problem within the first 55 miles. John Bostic worked with me to remedy the situation in a very short amount of time and I couldn't be happier. I will continue to recommend Butler Toyota to friends and family. More