Bill Estes Toyota
Indianapolis, IN
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Great car buying experience!! I knew what car I wanted and I found it at Butler Toyota. I made contact with the dealership, went in, and test drove it. I proceeded to get financing I knew what car I wanted and I found it at Butler Toyota. I made contact with the dealership, went in, and test drove it. I proceeded to get financing and off I went in my new Camry!! Amber was awesome with the initial contact. Matt was awesome with the sales part of it and Andy was just as awesome with the financial aspect. They were all super friendly and I am so grateful that they were able to put me in the exact vehicle I wanted. It is the second vehicle I have purchased from a Butler dealership and I hope to continue to purchase vehicles at Butler!!! Thank you!!! More
Pretty Good Service Went to Butler Toyota just to get some information. I saw a car that interested me and ask the sales agent that was helping me if a could drive it. Th Went to Butler Toyota just to get some information. I saw a car that interested me and ask the sales agent that was helping me if a could drive it. They gave me an excellent price with excellent service. Hugh Ryan was a great help in my car buying process. More
Rav4 Buying Experience The salesman (Todd Golan) and finance man (Patrick Everett) were responsive to my needs and desires. The Todd found in stock the exact model and colo The salesman (Todd Golan) and finance man (Patrick Everett) were responsive to my needs and desires. The Todd found in stock the exact model and color that I wanted and had delivery preparation done while I was working with finance, so I could drive the car home. Patrick was very familiar with bank procedures, knew that it takes a bank a few days to transfer money from a savings account to a checking account, and offered to hold on to my check until my bank could make the transfer. I would definitely recommend Butler Toyoda and Todd and Patrick to my friends and acquaintances. More
New Car Purchase Very pleasant experience! I have to admit that I'm not a fan of car salesmen but Todd was very nice, not pushy at all and willing to do whatever it t Very pleasant experience! I have to admit that I'm not a fan of car salesmen but Todd was very nice, not pushy at all and willing to do whatever it took to get me in the car I wanted at a good price. Very satisfied and have already recommended Butler Toyota and Todd to some of my friends! More
Used Car Purchase Smooth I purchased a used car from butler Toyota and honestly felt like I got a good deal on the car. The salesman was down to earth, very friendly and not p I purchased a used car from butler Toyota and honestly felt like I got a good deal on the car. The salesman was down to earth, very friendly and not pushy at all. He was on point all of the time. The transaction was very smooth and normally, I hate dealing with "the dealer" on trades but this was one of my best experiences. It did not take much time, I was pretty much in and out. I would certainly not hesitate to recommend this dealership and especially the salesman, Todd Godan. He really was the best part of the transaction. He seemed to be always one step ahead, while I was in the finance office, he had the plate transfer, car was cleaned and ready to go. Thanks Butler Toyota! More
good experience, before and after the sale We bought a used sienna awd and had a great experience with our salesman, Rodney Smith. He was a no pressure kind of guy and we really appreciated tha We bought a used sienna awd and had a great experience with our salesman, Rodney Smith. He was a no pressure kind of guy and we really appreciated that. The only problem we had was with the tires on the van. Awd siennas don't have a spare and are supposed to be equipped with run flat tires. I asked for someone to make sure all the tires were run flats (I didn't think the rears were, but since I had never had them before, I wasn't positive), and everyone said they were. After getting home and checking more I found out the rears were not run flats. So after a few calls I had to take the van back to them to prove it and they agreed a mistake had been made and the rears were wrong. But Tom in the service department was very helpful and they put two new run flats on the back. I am very satisfied and feel like we got a good deal at Butler. More
Overall a great experience! To pass time while our car was serviced, we decided to browse Butler's Sienna inventory. With child number two on the way, we were interested in a min To pass time while our car was serviced, we decided to browse Butler's Sienna inventory. With child number two on the way, we were interested in a minivan, but not quite ready to make a deal. We were met by Jim Tucker, and immediately felt at ease with our questions and the prospect of buying. Jim was very helpful in answering our questions and discussing with us buying versus lease options, as we were weighing the decision for either. He found us a 2015 Sienna XLE with all the features we desired. We were able to work out a lease, with the help of Randy Miles, that fit within our price range. Overall our experience was great! More
dishonesty shines at Butler We purchased a brand new Toyota Land Cruiser from Butler. We planned to pay cash but were convinced by the dealer that leasing was equal. It was not e We purchased a brand new Toyota Land Cruiser from Butler. We planned to pay cash but were convinced by the dealer that leasing was equal. It was not equal and involved hidden costs that were denied by Dealer. We have approached them to correct the behavior and they refused. The money is less important than the dishonest behavior. I never write bad reviews but want to protect others from being taken advantage of. If you desire a toyota, plenty of other dealers exist in Indianapolis that are likely more honest and trustworthy. Be careful!! Dave H More
Amazing service I was really nervous about buying a new car. I've always bought cheaper cars from private dealers. I bought a certified used car and was amazed at the I was really nervous about buying a new car. I've always bought cheaper cars from private dealers. I bought a certified used car and was amazed at the service. Lambert went above and beyond to find a car that was perfect for me. He walked me through the whole process. I was beyond thrilled. Then, the next morning my car wouldn't start. I called the dealership and Lambert and a tech were at my house 10 minutes later and jumped my car and drove it around to charge the battery (apparently I had left the headlights on). Lambert called the next morning to make sure everything was going well with my car. I am beyond impressed with the service that I received. More
Great service! Great service and friendly staff made the process simple and easy! Jim Tucker did a great job, answered all of our questions, and was very helpful in Great service and friendly staff made the process simple and easy! Jim Tucker did a great job, answered all of our questions, and was very helpful in getting me into an affordable car at a great price. He assisted with my test drive and even made sure all the snow was cleaned off the car beforehand, so I could get a good look at it. He and the Vic from finance happily stayed late on a weeknight to help me finalize my purchase. I'd absolutely recommend anyone looking for a vehicle stop in to Butler Toyota and ask for Jim and Vic! More