Bill Estes Ford

Routine service turned into a little bit more Dropped off our 2013 Explorer for routine service and a information light issue. Service rep Tyler Lee reached out to us not long after opening on Mon Dropped off our 2013 Explorer for routine service and a information light issue. Service rep Tyler Lee reached out to us not long after opening on Monday to ask a few questions and inform us that our vehicle should be completed by the end of the day. Before noon he had called back stating the a tech had looked at our vehicle and had a few items that needed to be addressed along with a recall. He then sent a link to my phone that I could review and choose what i wanted done along with a cash total for each item. True to his word , our vehicle was done by days end . We have been completely satisfied with Bill Estes Ford, from sales to service More

As always Jason got my truck in and out fast . It was a cold and snowy day and my truck windows had the snow removed and was warmed up and ready to go at time up pickup. cold and snowy day and my truck windows had the snow removed and was warmed up and ready to go at time up pickup. More

Mike was so helpful to us! He showed us exactly what we could afford and was so friendly and efficient! He took time with our family and was so kind with our daughter who was with us. could afford and was so friendly and efficient! He took time with our family and was so kind with our daughter who was with us. More

Customer service excellent. Start to finish I felt comfortable. Which by the way was 4 hours and 16 minutes. 99.9 percent was attributable to the car salesman Andrew. I will definitely recommend your comfortable. Which by the way was 4 hours and 16 minutes. 99.9 percent was attributable to the car salesman Andrew. I will definitely recommend your dealership to to family and friends. More

Easy to schedule, very nice people. Mechanic was knowledgeable. My ford was clean when it was turned over to me (they used seat covers and floor mats). I have no problem at all with this service de knowledgeable. My ford was clean when it was turned over to me (they used seat covers and floor mats). I have no problem at all with this service department.. More

Superb, Professional, supportive Our experience with the Bill Estes team was excellent, From the moment we walked into the showroom to the completion of the deal, everyone was kind, Our experience with the Bill Estes team was excellent, From the moment we walked into the showroom to the completion of the deal, everyone was kind, concerned, informative, and helpful. More

Repair work Took my 2013 Escape in for a little work and they did a good job. I always appreciate that they offer shuttle service so I don't need to sit in the d Took my 2013 Escape in for a little work and they did a good job. I always appreciate that they offer shuttle service so I don't need to sit in the dealership for hours, however in this case they thought it might take longer than a day and offered me a loaner. I will continue to go to this dealership. More

Painless Our theater is located in downtown Indianapolis so it's a bit of a trip to Brownsburg. I explained to my dealer rep Jason Downey that I was going to w Our theater is located in downtown Indianapolis so it's a bit of a trip to Brownsburg. I explained to my dealer rep Jason Downey that I was going to wait at the dealership for the service on our "Fringe on Wheels" transit van. They did a thorough job including wheel alignment in less then two hours. Thank you. More

Oil change After explaining that 3 years ago I made an appointment at 10. After 2 hours seeing people come and go I asked about my car. Service guy said they ha After explaining that 3 years ago I made an appointment at 10. After 2 hours seeing people come and go I asked about my car. Service guy said they haven’t even touch my car they are so busy. I said what’s the purpose of making an appointment then. So this time I was in and out in 35 minutes. More