Bill Estes Chrysler Jeep Dodge RAM

I have never left a review for anything in my life, but I hope people will consider this review before going here for vehicle service. My truck was there for almost two months. After calling and leaving sev hope people will consider this review before going here for vehicle service. My truck was there for almost two months. After calling and leaving several messages, inquiring about the status of my vehicle, and no one returning my calls, I finally demanded to speak with the GM. I was told that they were waiting for the warranty company to approve the work. Then I called the warranty company, they advised me they don’t have any claims regarding service for my truck from any dealers. Fast forward to today, October 25, 2024, I still don’t have my truck and people still aren’t returning my phone calls. So, again I called and demanded to speak with the GM. This time, the receptionist told me that she couldn’t find the GM, but my keys and paperwork were on his desk and they just finished working on my truck last night. Now, why would my keys and paperwork be on the GM’s desk?? Lastly, shortly after they told me my truck was ready to be picked up, I received a text message saying I have a service scheduled for November 4 at 10:30. Surely, this dealer doesn’t think I will EVER be returning, but more importantly, what is the service for, and shouldn’t they have consulted me first, before scheduling me for an appointment? I can’t emphasize enough how bad the this dealer is, if I could give less than 1, I would. I’m anticipating more issues before I actually get my vehicle back, stay tuned. More

xxxx poor service. Rip off. Spent over $2000 for the same problem. Dropped off car 7 times. 2 times had to be towed. Had my vehicle for several days at a time and each Rip off. Spent over $2000 for the same problem. Dropped off car 7 times. 2 times had to be towed. Had my vehicle for several days at a time and each time picked up with the same problem. Never buy another vehicle and have service done by them. Don't know if they are ignorant or just don't care and stupid. I think the latter. More

I had an appointment that I made a month and a half in advance for Service after four hours of no work no one looking at my vehicle and said they probably wouldn’t be able to get to it because of shop del advance for Service after four hours of no work no one looking at my vehicle and said they probably wouldn’t be able to get to it because of shop delays. I left with my vehicle with nothing being done to it. More

Don't use the service department. . This place is a joke when they do warranty work . This place is a joke when they do warranty work More

Had appointment. Heard nothing for 5 days. Texted dealership, said they would check on it. Heard nothing for 2 days. Texted back, they said tech had the vehicle and w Heard nothing for 5 days. Texted dealership, said they would check on it. Heard nothing for 2 days. Texted back, they said tech had the vehicle and waiting on diagnosis. Heard nothing for the next week and left service manager a voicemail. Got a text later that day showing the repair needed with the cost. I declined and texted I would be in the following afternoon to pick it up. Arrived and to make an even longer story short it took 35 minutes to get my vehicle. Only saving grace was there was no charge for the diagnosis. Dealership had the vehicle for 18 days. More