Bill Dodge Kia of Saco

July 12, 2011 Ira Rosenberg Prime Motor Group 857 July 12, 2011 Ira Rosenberg Prime Motor Group 857 Portland Road Saco, Maine 04072 Dear Ira, To date we have leased 3 vehicles from the Pr July 12, 2011 Ira Rosenberg Prime Motor Group 857 Portland Road Saco, Maine 04072 Dear Ira, To date we have leased 3 vehicles from the Prime Toyota. Each time we have completed the customer satisfaction survey with 10’s across the board and after our most recent purchase on July 10, 2011, we look forward to doing the same for Prime KIA. We recognize that these surveys reflect the Prime team’s commitment to providing exemplary service, so we have always taken the time to comment. However, it has become necessary to go beyond that survey in an effort to recognize the BEST experience we have EVER had with an auto dealership! You may not know this, Ira, but some people, like myself(!), do not look forward to the experience of trading in and purchasing vehicles. On July 10, 2011 that all changed for me and I thought you should be the first to know the details! I arose early, after having stayed up late, to research every aspect of the Soul car and every dealer’s promotion within a 75 mile radius. I then put together our credit portfolio, wrote down exactly what our conditions were and by 8AM was headed out to meet with Sean Sickles of Prime Kia, first. I chose to meet with Sean first because in addition to being on the Prime team, I considered Sean to be the most efficient, pleasant and professional Internet contact I had been in contact with. Although I was prepared to keep tentative appointments with #3 other dealers throughout New Hampshire and Maine that Friday, after meeting with Sean, I found myself with nothing else to do Friday afternoon but to show off our new 2011 Soul! Within 30 minutes of my arrival at Prime Kia, I found myself driving a red Soul with “Hamstars” around town and not only enjoying, but appreciating Yelena’s sparkling personality, extensive knowledge and VERY professional mannerisms. By 2:00 PM, I was in the “Hamstar” listening attentively to both Yelena and Sean as they guided me through everything my Soul had to offer, after Bob had worked the numbers, Chris had prepared the paperwork and Sean had “checked in” just enough! In fact, the thought also crossed my mind what a wise man you are, Ira, to have surrounded yourself with such talent, so please allow me to close by saying thank you to everyone at Prime for the 100% experience! More

I have tried to buy a car from prime twice, and could not I have tried to buy a car from prime twice, and could not get them even to match an advertised price of same car. I was told other dealer price was j I have tried to buy a car from prime twice, and could not get them even to match an advertised price of same car. I was told other dealer price was just to get me to come in, went to other dealer and rec. Another $500 of, same color only diff. Prime had floor mats.(Toyota cam). This time tried to buy a Kia sportage they gave me $250 of sticker told that's all. Sunday paper Bill Dodge had same price at $1500 of sticker Plus rebates, and Charlie's had base Kia same as yours only diff. Color at $1240 of sticker plus rebates. Your salesman called I told him . He said he would get back to me in half hour,has been 2 day's! More

I used the Kia website to identify the car that I was interested in and sent a request for a quote to the Prime Kia in Saco. I was called back by an energetic Shawn, who told me there was the perfect ca interested in and sent a request for a quote to the Prime Kia in Saco. I was called back by an energetic Shawn, who told me there was the perfect car waiting for me on their lot. I arrived Wednesday morning and got excellent service. Kate MacDiarmid took care of me and my trade-in and prepared the Kia Sorento car for a test drive. I fell in love with the car. I expected the negotiations to make a foe out of Kate but she felt more like my ally during the process. I was very pleased with the Sales manager's ability to meet the price that I was looking for. In short I went into the Prime Kia expecting the same stressful experience as my previous car buying experiences but was pleasently surprised. Kate is terrific to work with. Everyone was helpful. Chris Crider who took care of my financing also put me at ease and made the processes easy. If you are interested in a Kia, go to Prime in Saco and ask for Kate - she's great! Meridith More

I had a great experience at Prime Kia. In fact, I had a great experience at all the Prime Motor Grop showrooms. I have been shopping for small SUVs for the past week and everything I drove was very nice ( great experience at all the Prime Motor Grop showrooms. I have been shopping for small SUVs for the past week and everything I drove was very nice (Escape, Forester, Tucson, CR-V, CX-7, etc.), but in every case, except when shopping at Prime, I felt that the seller was not as knowledgable or excited about their own product. But, after lots of driving and talking and putting together a complicated comparison chart of all the cars, Sean Sickles and the Kia Sportage won the toss! Sean was so knowledgeable and excited about his products! And, he has been incredibly helpful with the overall process of getting me my new car, but helping me with getting my old car properly transferred to my niece, to whom I am giving the car. That is amazing customer service and good will creation for the future!! Sean was very smart and savvy on not just the cars, but on how to present the cars and the dealership! Prime is a large dealership conglomerate and I was truly hesitatant about about going there. I had fears of being treated like a number and not a valued customer. Nothing to fear! I have rarely had such individual attention and personal concern on the part of a salesman with my comfort and happiness in a purchase. Kudos to Sean and to Prime Kia! More

Sean was a terrific and friendly saleperson. He had lots of knowledge about the sales process! He was very helpful in choosing a car. Thank you! of knowledge about the sales process! He was very helpful in choosing a car. Thank you! More

If I could give a 6 for overall experience, I would. This used car purchase had been considered an evil necessity and I was prepared for all the dirty salesman tricks I had heard about. We stopped at Prime K used car purchase had been considered an evil necessity and I was prepared for all the dirty salesman tricks I had heard about. We stopped at Prime Kia after finding one of their used cars online. I don't think I could have been more defensive or prepared to battle when we pulled into the dealership. Sean greeted us as soon as we got out of the car and it was pretty much uphill from there. He was friendly but not at all aggressive and he told us that buying a car should be a good experience. He ran through the pros and cons of a lease and we decided to go with a purchase. Throughout the few hours that we were there, he reiterated that he was there to make this a good experience for us. He was down to earth and I can see why his referral business is strong; he's genuinely a nice guy and was not at all schmoozy. When closing the sale, we dealt with Chris, who is quite laid back and was more than willing to take the time to explain anything we had questions on. All in all, it was a great experience at the car dealership. The ONE item of contention is Prime's policy regarding 3rd party auto inspections. A 10% deposit to have an independent mechanic evaluate the car seems excessive and is a deterrant to having an independent set of eyes look over a potentially major purchase. This would be something I would want to see handled differently. More

I'm 56 years old and have purchased about a dozen cars from a dealership. In every case (up until now) the experience has been ruined by last minute sales pitches to purchase everything from tire side-wal from a dealership. In every case (up until now) the experience has been ruined by last minute sales pitches to purchase everything from tire side-wall impact protection, fabric protection, paint clear coat, extended warrantees, etc. etc. Additionally, extra costs seemed to magically appear at closing. Not at PRIME KIA. Tim was very knowledgeable, gave us plenty of time to check out the car on our own, no pressure, negotiating was low key and professional, and when Chris finalized the deal it was simple, straight forward, and no surprises. It was actually fun to buy a car for once! I was very surprised, and very pleased. More

I have bought three cars from Chris Crider in the last eight months. He told me I should buy new when I first came in, and he was right. I had to learn the hard way, LOL. I always had a great experience w eight months. He told me I should buy new when I first came in, and he was right. I had to learn the hard way, LOL. I always had a great experience with Chris and I plan on going back to him in future. I always dreaded buying a car, but not at Prime. Chris was always very honest and I didn't feel like I was being taken advantage of. I loved that I could speak my mind and he really listened to me. The prices of the cars at Prime are great, I shopped around and there isn't another dealer with better prices. I felt like I didn't have to bicker about a price, it was a fair price from the begining. When I brought my car into service I also had a great experience. I love how the person that worked on my car took the time to talk to me. They do it every time I came in!! I can tell you that I will be back to Prime Kia and I highly recommened going to prime Kia. There isn't a better dealer out there, and I looked around!!! Thank you for your time, Katrina Nappi More

Shawn was very helpful and didn't push us towards anything. He showed us different Kia models that we weren't looking at to start with, but his opinion and knowledge of these cars led us to buying on anything. He showed us different Kia models that we weren't looking at to start with, but his opinion and knowledge of these cars led us to buying one. He was very friendly and made sure to listen and consider all the little things we wanted, while still staying within a basic limit. We had gone around to 5 or 6 our dealerships, and Shawn really impressed us by being the only salesman to listen to the wife and daughter's opinions, as well as the husband's. Shawn was, by far, the friendliest, most helpful, and considerate of all the salesmen we'd met. More

My son recommended this dealership, although we live in NH, we took the ride to Saco, Maine and we not disappointed. We knew what we wanted and how much we wanted to pay. Chris and Robert worked with us to NH, we took the ride to Saco, Maine and we not disappointed. We knew what we wanted and how much we wanted to pay. Chris and Robert worked with us to get us the deal we wanted and were comfortable with. They even asked us, What we wanted. Mel gave us many financial options to make the payments that we were comfortable with. I would highly recommend this dealership. My only regret is that they are so far away. I would love to have my car service there. Both, my husband and I were very satisfied with not only the purchase but the dealerships straightforwardness. Thank You! More