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Bill Dodge Buick GMC

Westbrook, ME

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246 Reviews

2 Saunders Way

Westbrook, ME

04092

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April 04, 2025

Caleb was great to work with. Went over the truck with me, got the financing done for us. We were happy to work with you guys More

by jpollard0921
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cari Frost, Eric Angis, Caleb Duff
Apr 04, 2025 -

Bill Dodge Buick GMC responded

Thank you so much for your fantastic review! We’re thrilled to hear that Caleb delivered an exceptional experience from start to finish. It was a pleasure assisting you throughout the process and helping you find the perfect vehicle. Wishing you many happy miles ahead!

April 01, 2025

Good selection friendly best part about experience was the salesperson! Will Ives was excellent best salesperson I’ve had in all the cars I’ve purchased polite, patient, easy going made purchasing easy an More

by Bill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Ives
Apr 01, 2025 -

Bill Dodge Buick GMC responded

Thank you, Bill! We’re thrilled to hear that you had such a great experience with Will Ives. He truly goes above and beyond to make the car-buying process smooth and enjoyable. We appreciate your kind words and recommendation. Enjoy your new ride, and let us know if we can help with anything in the future

September 27, 2024

We recently purchased a new GMC Sierra from Bill dodge GMC. Our salesperson was Ken Sweet. My wife and I cannot say enough good things about our experience with Bill Dodge. Ken Sweet provided the utmos More

by Maltilover001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Sweet
Sep 30, 2024 -

Bill Dodge Buick GMC responded

Thank you so much for sharing your experience! We're thrilled to hear that you and your wife had such a positive truck-buying experience with Ken Sweet and the team at Bill Dodge GMC. It's wonderful to know that Ken provided a smooth, no-pressure experience and addressed all your questions and concerns with professionalism and respect. We hope you enjoy your new GMC Sierra and look forward to seeing you for any future vehicle needs!

December 14, 2023

Paid for service plan & extended warranty, but the Service manager Steve & GM Patrick could not even see the warranty in their computer system. So, vehicle went in for oil change, tire rotation and in More

by jarheadof8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Howell, Patrick Sullivan
March 27, 2023

Called the service dept for a new key fob for my GMC sierra and they quoted me 149$ over the phone told me service has to program it. Transfer me to service n the technician told me “we can really do it More

by LEW HARNOIS
Recommend Dealer
No
Employees Worked With
Alex Pinto, Amr Shokhba
Mar 27, 2023 -

LEW HARNOIS responded

Save yourself the headache and stay away from this place. I’d rather drive an hour than deal with these people again.

Mar 27, 2023 -

LEW HARNOIS responded

Additional side not. Looked it up on youtube. Cycle through the info screen til you find “relearn remote key” press the ✅ button, then hold the lock and unlock at the same time for 5 seconds til it beeps. Fob works now n they wanted to charge me 1/2 hour labor for that but the worst part is they made me feel like they were pulling a technician away from a job making me feel like this huge inconvenience when it would have taken 5 minutes WHEN THEY SAID JUST BRING IT IN

Mar 28, 2023 -

Bill Dodge Buick GMC responded

Thank you for taking the time to leave this honest review, Lew. We do sincerely apologize that you were unhappy with your recent visit, as we try our best to provide all customers with a visit they are completely satisfied with. Steve Howell, our service manager, has attempted to reach you by phone. Please feel free to reach him back at your convenience so that this can be discussed. We hope to hear from you soon and wish you a great day.

March 08, 2023

I had a poor experience at Bill Dodge GMC after being a satisfied customer for over two years. It took 4 all day service events to fix my breaks on a 2020 GMC Sierra with 40,000 miles. The final result w More

by wfmcgonagle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Howell
Mar 09, 2023 -

Bill Dodge Buick GMC responded

Thank you for taking the time to leave your feedback, William. We are truly sorry to hear that you were not happy with your recent experience. We understand that a manager has attempted to reach out to discuss this with you. If you do have any additional questions, please feel free to contact us. Thank you and have a great day.

Mar 09, 2023 -

wfmcgonagle responded

The Service Manager did respond and was not willing make the necessary adjustments. Now it sounds like the service manager is charging me and also making a warranty claim for the same break work. This has not been resolved, but hoping that can happen.

July 23, 2021

This dealership has taken the online buying experience to the next level. If you are looking for a truly contactless buying experience, then i suggest you give Bill Dodge a try. And ask for Cari Frost. From More

by WAYNE IRELAND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cari Frost, David Hellin
Jul 23, 2021 -

Bill Dodge Buick GMC responded

Thank you again for your business, and congrats, Wayne! We appreciate it!

July 10, 2021

Always greeted promptly, went in for an oil change and tire rotation, offered a coupon but the service advisor said she had a better one which was much appreciated. Clean waiting area and plenty of space, More

by Lenkowskip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn Reilly
Jul 12, 2021 -

Bill Dodge Buick GMC responded

We are happy to hear that our team was able to take care of you! Apologies again for any delays - we appreciate your patience & business very much. Thank you again!

October 28, 2020

I think the appraiser low balled us a bit on our trade in, which resulted in us taking our Traverse off the table and having to come up more money to put down up front. George Van Syckel and Matt ross More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Van Syckel (my sales rep)
Oct 29, 2020 -

Bill Dodge Buick GMC responded

We appreciate your business very much and are happy to hear that Matt & George took such great care of you. Apologies again if you thought our appraiser's offer was low and wish you the best of luck of course on that side of things. Thank you again!

October 26, 2020

I always get treated very well and the work done is top notch. Bob in service and Pete in sales on the Cadillac side always take care of us. More

by Dewey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Williams
Oct 27, 2020 -

Bill Dodge Buick GMC responded

We are very happy to hear how well Bob & the team take care of you! Thank you again for trusting your business with us.

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