Bill Dickason Chevrolet Buick - Service Center

McKaig Chevrolet did an outstanding job in every way possible regarding their service and expertise in helping me get back on the road. My family and I owe a great deal to this Dealership and personally possible regarding their service and expertise in helping me get back on the road. My family and I owe a great deal to this Dealership and personally to Kent for his help. We were stranded on the highway in my 2009 Chevrolet 2500. They made arrangements to have my truck towed to their dealership and sytematically figured out the problem. In the mean time, they gave us use of one of their vehicles to drive for the weekend. Our vacation turned out wonderful instead of it cut short due to vehicle problems. Thanks again. More

Over the weekend while at our lake house our dash message came up "battery not charging." It was 8:00 on Friday night and we were about 30 mins from the house. My husband and 3 kids! Rathe than stop for dinn came up "battery not charging." It was 8:00 on Friday night and we were about 30 mins from the house. My husband and 3 kids! Rathe than stop for dinner and turn the car off we went to the house. We got to the house and contacted Onstar. They suggested that the car needed to be towed to the nearest dealership. The next morning we contacted our service rep at our dealership in Plano. He thought it was either the battery or alternator. Upon calling Onstar again they were going to tow us to McKaig as the nearest dealership that was open on Saturday. The problem was they were listed as open only until 1pm. It was already 11:15. My husband called McKaig and was lucky enough to speak to Kent Abernathy in service. After explaining that we were waiting on a tow and hoping he could work on us even if we weren't sure we'd be there by 1pm, Kent saved the day! He offered to send one of his mechanics TO US!! He sent Brian with a battery AND alternator, and then offered if he couldn't get it fixed, they would tow for us, and Scott could ride with Brian - Kent would set Scott up in a car and we could figure it out from there!!! Brian was there promptly and quickly discovered it was the alternator! As my girls said "Kent's our Hero"!! By thinking outside the box and caring about our situation, he was able to limit the time we had to deal with this while we were supposed to be enjoying a weekend at the lake with our family! Kent, with the help of Brian, went above and beyond in this situation for sure!! We have told everyone about our amazing experience at the lake. "You'll never guess what happened....." HUGE thanks to Kent for going the extra mile and putting customer service and needs at the top of the priority list for a service customer. Our Suburban is a 2003.....when we are ready to buy we will definately be calling McKaig!! Many thanks to Kent and Brian for a job well done and saving the weekend at the lake with Daddy! Sheri Burnecke More

about 2 weeks ago my daughter was driving my 06 silverodo and and called me on my cell and said the she had a headlight out i was out of town and she had to be at work in about an hour and had to drive home and and called me on my cell and said the she had a headlight out i was out of town and she had to be at work in about an hour and had to drive home after dark i told her to run it my Mckaig and see if Doyle had time to look at it she called me from Mckaig and said dolye was very busy but he stopped and fixed the light so she could go to work and drive home safely that nite Thanks Doyle for treating us like family Daryl More

Sales staff was fiendly and went out of their way to be of service to me. They drove to Longview to get the keys for the rent a car and returned it for me with no questions asked. Not having credit was a b of service to me. They drove to Longview to get the keys for the rent a car and returned it for me with no questions asked. Not having credit was a big problem for me and Roy Williams went out of his way to make sure I found a bank that approved me. In my opinion he went above and beyond what a dealership should do. It was really nice to have a good experience at a dealership. More

They both were great to schedule and work with. I get them confused but I beieve Kent is the big one. They have always taken care of me. Been going to Mckaig since I had friends that recommended them. I them confused but I beieve Kent is the big one. They have always taken care of me. Been going to Mckaig since I had friends that recommended them. I will be back every time for service and when I am in the market for a new or used vehicle. More

I would like to compliment Mr. Doyle Dougan in the Service Dept. My check engine ligt came on yesterday and my car was acting "funny". I am expecting Twin Grandbabies any day and I was a little worr Service Dept. My check engine ligt came on yesterday and my car was acting "funny". I am expecting Twin Grandbabies any day and I was a little worried about my car breaking down. I called this morning and Doyle told me to bring my car in. He hooked it up to the computer, assured me there was no major problem and it would be safe to drive. He reset the engine light and told me if it came on again this weekend to bring it in Monday morning and he would fix it. He thought it would most likely be plug wires. I can't tell you how much I appreciate his honesty, kindness and the peace of mind he gave me. I hope you have a way to Honor such honest, dedicated employees for there excellent Customer Service. Doyle deserves that recognition. More

I am very pleased with the service gotten and the friendly way the staff handles people. I would highly recommend my friends to this service dept. I will continue to have my truck and SUV serviced he friendly way the staff handles people. I would highly recommend my friends to this service dept. I will continue to have my truck and SUV serviced here. If you have a problem, they are very prompt in taking care of it. More

I have purchased three vehicles (two pickups and car) from McKaig and can say without hesitation that they have offered the best service of any dealership that I have done business with. They have always from McKaig and can say without hesitation that they have offered the best service of any dealership that I have done business with. They have always gone over and above in providing quality service both in selling me the vehicles and in the servicing the vehicles (They do all of the service work which includes oil changes.) All of the staff are extremely friendly and are very trustworthy. I would and have recommended McKaig and will continue to do so More

We have used McKaig Chevrolet located in Gladewater, Texas for many years. We have purchased both new and used cars from them, and have used their repair service many times over the years. We really l Texas for many years. We have purchased both new and used cars from them, and have used their repair service many times over the years. We really like that they added tires to their service option. I can always count on both Kent Abernathy and Doyle Dougan to take care of all my car needs. They go the extra mile to make sure everything is done right and to my satisfaction. Gladewater is blessed to have them in our community. More

I have had a relationship with McKaig Chevrolet since I was 16, my parents purchased a 1976 Chevrolet truck for me. Through the years I have purchased all of my vehicles from this dealership and I am now was 16, my parents purchased a 1976 Chevrolet truck for me. Through the years I have purchased all of my vehicles from this dealership and I am now 49. They have always treated me fair and given me great service on my vehicles. They go beyond "normal" expectations to make sure their customers are taken care of. Now, my children are buying their vehicles at McKaig and I recommend them to all of my friends and customers. More